Wayne Brooks Email & Phone Number

Report directly to the Chief Technology Officer. Support over 500 on-and off-site users with a broad scope of hardware and software responsibilities including desktops, tablets, servers, network printers, telephone systems, mobile systems (Android, iOS), Microsoft Office in Windows environment.Efficiently install and configure Aruba enterprise switches via SSH or the switch console port.Strategically separate network traffic by using subnets and VLANs.Simplified the building and deployment of OS images by utilizing Dell Image Assist and TheOpenEm.Manage user and computer accounts in Active Directory.Leverage NPS for the staff wireless 802.1x authentication.Configure rules, VPN, web filtering as well as allow and deny ports within Palo Alto firewall.Setup VMware Horizon vCenter server, connection servers, UAG server, and database server.Closely monitored the daily operation of the backup and replication jobs configured in Veeam server.Coordinated the installation of Aruba enterprise wireless access points.Backup and maintain Mitel VoIP controllers.Took direct ownership of SSL certificate renewals and implementation.Deployed and configured WSUS server to enhance the scheduling and delivery of Windows updates to client computers.Deployed a KMS server to automate the activation of Windows operating systems.Resolve complex technical support issues ranging from desktop application errors to network and server connectivity issues by utilizing internal and external resources.Take direct ownership of all technical support issues, providing a single, consistent point of contact for clients during the resolution of a support issue.Streamlined technical setup and coordination of end of grade and end of course testing.Manage Google Email accounts and Apps within the Google Workspace control panel.Assigned as point of contact for third party support due to displayed reliability.Save company money by performing minor network cabling testing and repairs.

Bremen, Georgia, Us

Provided broad-based support, troubleshooting, and repair for all hardware, software, mobile device, telephone, and network issues for over 2,500 users in a primarily Microsoft/Apple educational environment. Conducted troubleshooting on applications, and hardware compatibility issues. Served in maintaining network connectivity and security.Installed, configured, and maintained the Blackberry Enterprise Server. Provided additional support to the schools iPhones, and iPads, as well as Android phones.Set up and managed corporate Anti-Virus and Spam filter software for email filtering with Sophos antivirus and Endian content filter.Performed administration and backup of the Proxy Server, SQL Server 2005/2008, and Web Server.Played a key role in the deployment of 1,200 Macintosh and iMac computers along with an ancillary deployment of 500 new Windows desktops all within a two-week period.Significantly reduced labor by using Ghost technology over the network as opposed to drive cloning.

Associate'S Degree, Computer Science

Certificate, Computer Network Engineer