• Prompt onsite resolution of problems with PC's, Mac’s and Servers • Supply configuration and installation of computers, peripherals, wired and wireless networks• Ability to explain concepts without jargon• Consultation to define infrastructure needs

• In the role of Customer Service Manager liaise with Suncorp Metway to resolve issues with their telecommunications infrastructure.• In the role of Customer Service Manager oversight of $5M voice communication infrastructure managed service contract for MCI-Worldcom across Asia.• In the role of Project Manager oversaw the installation commissioning and testing of data equipment in Japan, Hong Kong, Singapore and Australia

• Oversight of Austalian Taxation Office voice communication infrastructure in Queensland.• Co-ordination of technical staff and equipment order/delivery.• Liaise with ATO management to determine current and future needs for each site• Co-ordination with ATO management for new installations and staff relocation during refurbishment.

• Oversight of all non-classified voice communications for all branches of the Department of Defence Queensland. At the time, 63 individual sites and in total 12,500 working handsets.• Consultant on telecommunications requirements for all operation bases within Queensland.• Functional control of technical and non-technical support staff in Brisbane, Oakey and Townsville.• Involved in the bid process for funding for telecommunications projects within Defence • Developed the ability to prioritize projects.• Ability work within a strict budget • Worked closely with Defence staff to define and provision the equipment needs of each site.

• Creation of telecommunications, call centre and data solutions for SMB, Enterprise and Government.• Costing of bids to SMB, Government and Enterprise• Creation and collation of bid related documentation

• Build, test and install new computer systems• Define customer requirements, then cost and build new systems based on those requirements

• Cash handling• Customer relations• Staff Control• Stock Ordering• Stock Control• Database Maintenance

• Technical support for first level technicians. • Responsible for technical development of field staff• Responsible for logistical support of field staff.• Leave relief for Senior Technical Officer

• Fault finding and general maintenance of electromechanical PABX's (Private Automatic Branch Exchange) primarily Ericsson, STC and Hitachi equipment. • As they were introduced fault finding and maintenance of first generation electronic PABX's including Ericsson, NEC, Motorolla, IBM and STC.• Customer service skills developed dealing with SMB and corporate branch office management and staff.