Operations Manager
CurrentWorked my way up to Operations manager:Managing:· 3 teams(to do the work/jobs), consisting of a site manager and 3 workers· One quality and Sales Manager.· Coordinating and booking appointments ( Sales and work/Jobs )· Booking of Inspections of work.· Following up that customers are satisfied with work done.· Arranging invoices and statements.· Following up on finale payments.· Work with accounts department· Following up with clients about Quotes and explaning quotes if needed.· Taking meeting minutes· Working remotely.• Handle complaints and queries. • Excellent communication and interpersonal skills • Ability to work independently and in a team• Strong presentation and relationship-building skills · Started as· Freelance Sales representativeFinding Leads (Cold Calling & incoming leads).· Measuring of buildings and roofs for quotation purposes· Quotation and price negotiation with Customer.· Explanation of product.· Follow up on quotations