Wayne Campbell Email & Phone Number

Exeter, England, United Kingdom

Analysing existing business processes to identify areas for improvement (Using LEAN & Agile Methodologies) Documenting end to end processesLeading transformation and improvement programmes in complex systemsDelivering capacity creationImproving system efficiencies Introducing Robotic Processes to supplement manual interactions

Exeter, United Kingdom

Analysing complex problems, designing innovative solutions and communicating them effectively to a wide range of audiences.Delivering change, with awareness and knowledge of business change models, tools and techniques.Preparing affected business areas for transitioning to new ways of working and guiding stakeholders through business changes.

Manage ticket resolution of 250/300 per month, within SLA and root cause analysis & defects tie back to development team.Writing SQL scripts to help analyse and provide supporting evidence to issues.Maintaining system Scheme of Access, Standing Data, Training Environments Completing User provisioning

Responsible for Managing the live and termed debt processes for B2BAccountable for the managing and performance of the collection process including the thirt party agencies EDF ENergy contracted.