Responsible for providing IT Leadership and management of End User Service delivery operations teams including Desktop Field Support, Executive Support, Messaging & Collaboration, Audio Visual and Desktop Engineering, in support of 10,000 (+) employees across a multi-site enterprise. Focus on service improvement, EUC standardization, innovation, and improved technical support, customer support and service delivery.*Collaborate with Strategic Vendor Business Partner, Enterprise Architecture, and other Teams to decide technology standards and develop roadmap for standardization of Desktop Hardware across the enterprise.*Meet with Executive Leadership, Program and Clinical Department leaders to discuss pain points, assess critical business and technology innovation needs, reviewing cost-effective and sustainable IT solutions to promptly address and resolve the needs. *Skillfully manage and oversee End User Services Operations Teams, to improve performance and ensure high level of IT support and services to the enterprise.*Managed Project Teams responsible for delivering critical enterprise-wide projects. *On-Premises Exchange migration to Microsoft O365 Cloud Hosted Exchange. *Windows 10 Migration and upgrade to supported version.*Migration to Microsoft Intune for improved Mobile Endpoint management.*Introduction and Migration to Microsoft Teams as the primary messaging and collaboration platform.*Partner with Senior Leadership to review strategic business initiatives, providing insight where applicable, and prepare Infrastructure Teams to operationalize those initiatives and ideas.*Collaborate with InfoSec, Compliance and Cyber Security Teams to enhance and stabilize the security posture across City of Hope, in support of HIPAA Compliance, PHI data protection and desktop hardware security.

ESG is a privately held IT services, support and consulting company which provides business and Information Technology services; including interim leadership, business management and support, IT assessments, application deployment & support, small office to enterprise network design, implementation and security (LAN and WLAN), customer relationship management, budget planning, inventory acquisition, best in class customer service, desktop & server hardware, upgrades, deployment, integration, support and troubleshooting for private small and medium business clients.* Designed, managed, implemented and administered front office and back-end IT systems, network & desktop infrastructure, security and operations for The Figueroa Hotel in Downtown Los Angeles for 10(+) years prior to its sale in 2014.

*Lead the Agency and IT department in defining, planning and implementing enterprise systems, technologies, infrastructure and applications to support centralized business operations and achieve effective IT and business operations; transforming the Agency into a more secured and HIPAA compliant environment. *Developed and implemented strategic IT plan to ensure technology investments and priorities support and integrate with the agency mission and business plan. *Standardize and consolidate business management systems, security and regulatory compliance. *Transformed IT department from a support services team into a strategic business partner.* Presented weekly and quarterly IT status reports for the CEO and Executive Board.*Worked with CEO and CFO to develop business technology strategy and implement technology solutions to improve workflow, agency security and HIPAA compliance.*Redesigned and upgraded the IT Network Infrastructure, improving network security, agency and client data protection. *Planned, designed and implemented Enterprise level secured and encrypted corporate and guest WIFI Network accessible across all agency locations. *Migrated agency email to Microsoft Office 365 cloud hosted platform. *Introduced, developed and implemented SFTP Platform for secured and encrypted data exchange between Partners in Care, its vendors and healthcare partners.*Negotiated contracts working with multiple vendors and key Program Leaders to setup a technology ready remote office to facilitate and support program growth and agency expansion.*Developed, presented, implemented IT Policies, Business Continuity and Disaster Recovery plans which were influential in Partners in Care achieving a highly coveted accreditation from the National Committee for Quality Assurance.*Designed, implemented and administered VM Ware Server Infrastructure; introducing critical systems to ensure data protection, security, management, Endpoint protection, and Email Management.

*Manage and direct all Technology Infrastructure and Operations for Penny Lane Centers; managing IT Capex budget, staff, vendors, contractors, and the introduction / implementation of new technologies into an environment supporting 650 (+) employees, across 4 Major Sites and 10 Satellite Sites. *Manage Technology Initiatives and aspects of high visibility complex projects including; Corporate Data Center redesign and relocation, 3 Major Site remodels and the planning, implementation and administration of VOIP Technology and infrastructure into 2 of 3 Sites.*Shaped the strategy and implemented standardization of Network Infrastructure, and EUC Hardware platforms and technology; partnering with vendors such Cisco, Microsoft, Ricoh, HP and Fortinet.*Based on business objectives and directives; evaluated, initiated, negotiated, managed and maintained new vendor contracts to provide Telecom services and office productivity tools, resulting in over $75K in annual savings, adding much needed productivity tools and functionality; including Fax and scan to email.*Teamed up with key stakeholders to direct high level business needs driven projects within budget, scope and schedule from initiation and planning to implementation. *Responsible for maintaining agency HIPAA and PHI Compliance.*Developed, wrote, presented and maintained Business Continuity and Disaster Recovery Plans which was influential in Penny Lane’s successful acquisition of highly coveted Joint Commission Accreditation.*Provided leadership, management, vision, daily supervision, training, motivation and performance appraisals for IT contractors and staff within the IT department. *Introduced Change Management processes to evaluate, approve, review and manage critical system changes within the organization. *Accurately planned and developed budgets for technology projects and infrastructure development.

* Manage and administer the BHA Campus physical and virtual Networks, Desktop and Telecommunications Infrastructure.* Manage Desktop Refresh, Migration and Implementation Projects.* Planned and implemented new ERP and records management database systems for Airport Fire and Maintenance departments. CMMS - Manager Plus and ACS Firehouse Software.* Purchase, configure, install and administer Cisco Switches and Routers to manage network. * Managed and assisted selected contracted vendor to install, configure VMware vSphere ESX Infrastructure and HP SAN solution. Currently manage, administer and maintain VM Infrastructure.* Administer and maintain Data Domain, VRanger Backup solution and Sonic FW appliance.* Administer AVAYA Phone switch and Voicemail Systems; creating new user accounts, completing moves, adds and changes, VM password resets, and phone model Upgrades. * Currently working to migrate the BHA Campus to a fully VOIP based telephone environment, allowing for cost savings on support and management of our telecommunications system.* Manage and Administer Active Directory 2008, Netware, SQL 2005/2008 and Exchange 2010 Servers.* Plan and develop budgets for technology projects and infrastructure development. * Provide a 100% improvement in technical and customer support experience to the campus user base.* Manage a quasi-Helpdesk ticketing system to provide and track day to day hardware, software, desktop, printing and customer support to the User community.* Pulled together with HP and other vendors to evaluate and implement a CMDB – for the purpose of Asset management, Inventory control and tracking of all CI’s, hardware, software and networking equipment inventory for the BHA Campus. * Managed and regulated the BHA Campus LAN and WAN Infrastructure, Desktop and AVAYA VOIP Tele-communications Infrastructure. Initiated Change Management processes to evaluate, approve, review and manage all critical changes within the organization.

Lead LA Metro Technology Team consisting of 1 WAN Engineer (*cme), 1 Systems Manager (*cme), 1 Desktop Engineer, 1 Operations Manager, 2 Ops Supervisors and 8 IT Ops /Helpdesk Analyst.* Managed Regional IT Resources, Operations and Shared Services delivery and maintenance for all Publicis Groupe Brands including Saatchi & Saatchi, Team One, Starcom, MediaVest, Zenith Media, Arc Worldwide, Conill, Manning Selvage & Lee, Hal Riney, and Leo Burnett, supporting over 1200 users with locations in Southern and Northern California.* Effectively Worked directly with the local brand CEO’s, CFO’s and Presidents to ensure constant alignment of IT with the business plans and budgets, to produce success and the continued growth of their business.* Worked with CFO’s and Agency Leaders to forecast, analyze, plan hardware and software budgets of 2.5M.* Managed GroupWise to Lotus Notes Migration Project for all Los Angeles Brands, providing comprehensive communication, installation, training and post migration technical support to Senior Personnel and User community. * Proactively analyzed, prepared and presented GAP Analysis reports to Senior Management, and managed the execution of planned strategies to allow for Agencies smooth transitions and success in the SSS Model.* Senior member of the CAB, prepared, reviewed and approved RFC’s, met with Agency Executives and key Stakeholders to present RFC’s obtain Buy-in and approvals, and managed Change Management processes. * Successfully deployed new HP Servers to improve speed, capacity, and stability of ailing / aging email environment.* Worked with Human Resources Director to define, create and implement IT Policies, Procedures, Documentation and Forms to better improve communication and business workflow.* Met with the CFO, CEO and Senior Leaders to assess their constantly changing business needs, and provide technology solutions to best facilitate those needs.

* Managed Systems, Remote Office Integrations and Network Administration / support functions.* Managed and supported all day to day network, user, desktop, audio video, and Cisco VOIP telecommunication support services and training for 2 advertising agencies; supporting a mixed OS environment of 65% Mac and 35% Windows based PC.* Administered and maintained networked server infrastructure for 11 Los Angeles and 5 San Francisco agencies under the Publicis Groupe companies* Prepared and managed technology budgets and teams for Capital Infrastructure Construction Projects.*Planned, prepared, managed and approved CAPEX Budgets in the amount of 1.2M for the purchase of server hardware and software for the Western Region.

* Managed the introduction and negotiations with Brand CEO and CFO’s, in the integration of 6 new business units into the Publicis Groupe Shared Services Model.* Managed Systems, Remote Office Integrations, Network Operations, Administration and support functions.

* Managed rental operations and customer service for LAX and Burbank Airport Hertz locations. * Managed the opening, setup and development, customer service, rental and sales operations for the Duarte and West Covina "HIRE" "HLE" locations.