Wayne Caughell Email & Phone Number

Started as L2 Gold Server Technical Support Analyst 2/06, moved to Platinum 12/06* Technical Help Desk Phone Support, all issues relating to Server hardware troubleshooting.* Dell Servers and other Dell hardware* Assisted to evaluate 9G classroom training.* Member of SRT/FRT emergency response team* Fill-in/Acting Team Lead/Backup on occasion* Q2FY07 CE Award – 100% CSAT* FY2007 overall CSAT over 96%* Top Performer Award: Dec. 2007 & Mar.2008* Q1FY2009 100% CSAT

Technical Help Desk Support: On-Site Support/Phone Support/Remote Support.* HP/Compaq servers, desktops and laptops; Hardware Configuration.* Active Directory Management of Users and Groups. HP3000 MPE/iX User Account Management.* Installing, Configuring & Troubleshooting Windows XP Pro & Corporate Applications.* Managing Server Backups using CA ArcServe Software with LTO and DLT Tape.

Technical Help Desk Support: Phone Support/Remote Support.* Star Quality Certified for position 2003, 2004.* IBM 300PL, IBM NetVista Workstations, IBM ThinkPad Laptops.* Installing, Configuring & Troubleshooting Windows 2000 & Corporate Applications.* Remote PC administration and support via Tivoli and 3rd party applications for troubleshooting and problem resolution.* Installation and administration of Tivoli End Points.

Technical Help Desk Support, Phone Support, On-Site Contract Support.* In-Service Training to other employees; Administrative Training to Clients.* In-House management and troubleshooting – Windows 2000 network.* Dell PowerEdge Servers, Dell OptiPlex Workstations, Dell Laptops.* Installing, Configuring & Troubleshooting Windows NT, Windows 2000 & Windows XP.* Installing, Configuring and Troubleshooting ISA Server, Exchange Server.* Remote Administration and support via Windows 2000 Terminal Services.* Enterprise Installation and Configuration of Exchange Server 2000 including 3 sites and over 500 users.* Configuration of Exchange 2000 to include multiple email addresses per user and forwarding to 3rd party systems.* Migration from Exchange 5.5 and Novell GroupWise to Exchange 2000.

Teaching technical certification courses: MCSE 2000, Network+, A+, CIW.* Managing & Troubleshooting Classroom Networks: Windows NT4, Windows 2000.* Responsible for doing paper work, grades and improvement sheets on all students.

Network and Domain Administration for Domain Migration at TransPlace in Arkansas.* Managing user & group accounts, Account and Computer Migration.* Managing Trust relationships and login scripts; Kix32 scripting.* Installing and configuring Windows NT and Windows 2000.* Installing & configuring Web Servers: Windows NT4 & Windows 2000* Dell Poweredge 2450 servers.

Maintaining and troubleshooting for the network and workstations on a Windows NT environment.* Maintaining and troubleshooting for the network and workstations on a Windows 2000 environment.* Integrating Windows Networks with Novell Networks.* Microsoft Certification Training: MCSE & MCSD programs.* Comptia & CIW Certification Training, Applications Training.

Maintaining and troubleshooting for the network and workstations on a Windows NT environment.* Microsoft Certification Training: MCSE program.

Maintaining and troubleshooting for the network and workstations on a Novell environment.* Curriculum Development & Applications Training.* Responsible for Publications Design & Layout.* Publishing Local Chamber Newspaper.* Network & Systems Analysis, Design, Sales & Implementation.* Novell Networks and Netware Light P2P Networks, 10base2 cabling.* Facilities Design & layout.

Education record

Psychology/Religious Education

Computer Information Systems

Diploma

Spanish National Honor Society