Wayne Caughell

Wayne Caughell Email and Phone Number

Complex Systems Support Analyst
Wayne Caughell's Location
Kingfisher, Oklahoma, United States, United States
Wayne Caughell's Contact Details

Wayne Caughell personal email

About Wayne Caughell

Wayne Caughell is a Complex Systems Support Analyst.

Wayne Caughell's Current Company Details

Complex Systems Support Analyst
Wayne Caughell Work Experience Details
  • Dell
    Complex Systems Support Analyst
    Dell Feb 2006 - Feb 2013
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  • Dell, Inc
    Complex Systems Technical Support Analyst
    Dell, Inc Feb 2006 - Feb 2013
    Started as L2 Gold Server Technical Support Analyst 2/06, moved to Platinum 12/06* Technical Help Desk Phone Support, all issues relating to Server hardware troubleshooting.* Dell Servers and other Dell hardware* Assisted to evaluate 9G classroom training.* Member of SRT/FRT emergency response team* Fill-in/Acting Team Lead/Backup on occasion* Q2FY07 CE Award – 100% CSAT* FY2007 overall CSAT over 96%* Top Performer Award: Dec. 2007 & Mar.2008* Q1FY2009 100% CSAT
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  • Nautilus, Inc
    Technical Support Specialist
    Nautilus, Inc Sep 2005 - Feb 2006
    Technical Help Desk Support: On-Site Support/Phone Support/Remote Support.* HP/Compaq servers, desktops and laptops; Hardware Configuration.* Active Directory Management of Users and Groups. HP3000 MPE/iX User Account Management.* Installing, Configuring & Troubleshooting Windows XP Pro & Corporate Applications.* Managing Server Backups using CA ArcServe Software with LTO and DLT Tape.
  • Mcleodusa, Inc
    Technical Services Technician Ii
    Mcleodusa, Inc Mar 2003 - May 2004
    Technical Help Desk Support: Phone Support/Remote Support.* Star Quality Certified for position 2003, 2004.* IBM 300PL, IBM NetVista Workstations, IBM ThinkPad Laptops.* Installing, Configuring & Troubleshooting Windows 2000 & Corporate Applications.* Remote PC administration and support via Tivoli and 3rd party applications for troubleshooting and problem resolution.* Installation and administration of Tivoli End Points.
  • Computer Technology Solutions
    Support Specialist / Trainer
    Computer Technology Solutions Nov 2001 - Sep 2002
    Technical Help Desk Support, Phone Support, On-Site Contract Support.* In-Service Training to other employees; Administrative Training to Clients.* In-House management and troubleshooting – Windows 2000 network.* Dell PowerEdge Servers, Dell OptiPlex Workstations, Dell Laptops.* Installing, Configuring & Troubleshooting Windows NT, Windows 2000 & Windows XP.* Installing, Configuring and Troubleshooting ISA Server, Exchange Server.* Remote Administration and support via Windows 2000 Terminal Services.* Enterprise Installation and Configuration of Exchange Server 2000 including 3 sites and over 500 users.* Configuration of Exchange 2000 to include multiple email addresses per user and forwarding to 3rd party systems.* Migration from Exchange 5.5 and Novell GroupWise to Exchange 2000.
  • University Faculty – University Of Phoenix
    Technical Instructor
    University Faculty – University Of Phoenix Jan 2001 - Jun 2001
    Teaching technical certification courses: MCSE 2000, Network+, A+, CIW.* Managing & Troubleshooting Classroom Networks: Windows NT4, Windows 2000.* Responsible for doing paper work, grades and improvement sheets on all students.
  • Jump Technologies
    Contractor
    Jump Technologies Feb 2001 - Mar 2001
    Network and Domain Administration for Domain Migration at TransPlace in Arkansas.* Managing user & group accounts, Account and Computer Migration.* Managing Trust relationships and login scripts; Kix32 scripting.* Installing and configuring Windows NT and Windows 2000.* Installing & configuring Web Servers: Windows NT4 & Windows 2000* Dell Poweredge 2450 servers.
  • Contract Employment
    Network/Domain Administration
    Contract Employment Feb 2001 - Mar 2001
  • New Horizons Computer Training Center
    Sr. Technical Instructor
    New Horizons Computer Training Center Jul 1998 - Jan 2001
    Maintaining and troubleshooting for the network and workstations on a Windows NT environment.* Maintaining and troubleshooting for the network and workstations on a Windows 2000 environment.* Integrating Windows Networks with Novell Networks.* Microsoft Certification Training: MCSE & MCSD programs.* Comptia & CIW Certification Training, Applications Training.
  • Prosoft Development Inc
    Sr. Technical Instructor
    Prosoft Development Inc May 1996 - May 1998
    Maintaining and troubleshooting for the network and workstations on a Windows NT environment.* Microsoft Certification Training: MCSE program.
  • Computer Training Center
    Sr. Instructor
    Computer Training Center Jan 1991 - Jan 1992
    Maintaining and troubleshooting for the network and workstations on a Novell environment.* Curriculum Development & Applications Training.* Responsible for Publications Design & Layout.* Publishing Local Chamber Newspaper.* Network & Systems Analysis, Design, Sales & Implementation.* Novell Networks and Netware Light P2P Networks, 10base2 cabling.* Facilities Design & layout.

Wayne Caughell Skills

Sales Vendor Management Technical Support Troubleshooting Microsoft Exchange Software Installation Servers Windows Xp Dns Networking

Wayne Caughell Education Details

Frequently Asked Questions about Wayne Caughell

What is Wayne Caughell's role at the current company?

Wayne Caughell's current role is Complex Systems Support Analyst.

What is Wayne Caughell's email address?

Wayne Caughell's email address is es****@****aol.com

What schools did Wayne Caughell attend?

Wayne Caughell attended Oral Roberts University, Oral Roberts University, University Of Phoenix Online, West High School.

What skills is Wayne Caughell known for?

Wayne Caughell has skills like Sales, Vendor Management, Technical Support, Troubleshooting, Microsoft Exchange, Software Installation, Servers, Windows Xp, Dns, Networking.

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    Wayne Caughell
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