Assisting potential students on an educational path that leads to a career of their dreams.

Store manager operating a specialty video game/electronics retail store with responsibilities including; Hiring, training, coaching and developing staff consisting of an assistant manager, senior game advisors, game advisors and seasonal game advisors. Merchandising a customer ready sales floor and checkout counters optimized for adding onto sales, efficiency and a neat, clean and organized presentation. Loss prevention of inventory including regular counts, training methods for associates, accurate shipping/receiving and great customer service. Reviewing sales data and customer feedback to accurately set a plan of action to maximize results in profit, grow the business and increase customer loyalty. Provide a fun and exciting atmosphere to enjoy gaming and technology culture for customers.

Claims reporting representative responsible for taking insured's claims on the phone and via fax in property, liability, auto and worker's compensation lines. Accurately recorded information in accordance with insurance laws and company policy to ensure proper handling by the claims adjuster. Provided escalation support to insured/claimant during emergencies, severe weather or accident situations. My calls were randomly recorded for quality assurance and I received bonus payouts based on my high scores frequently.

Operations senior staff responsible for processing customer purchases, returns and exchanges, offering the benefits of the BB credit card, processing the applications and applying the credit issued. Researched chargebacks from disputed credit transactions. Trained, coached and issued feedback to cashiers on cash handling and point of sale add-ons. Sales senior staff in appliances 2002-03. Customer engagement, meeting appliance needs and adding to sales with delivery options and accessories.

Processing customer transactions, including returns/exchanges. Verifying cashier deposits from front end, tech bench and business accounts.Handling store deposits in excess of $20k.