Wayne Chiang Email & Phone Number

▪ Supported customer senior business executives on their digital transformation through specific industry use cases and broad transformation programs enabled by advanced technology solutions.▪ Conducted envisioning workshops and facilitate customers to define a clear North Star vision and develop a multi-horizon, business outcomes-led roadmap.▪ Guided enterprise customers to create a cloud transformation strategy and establish Azure cloud foundation & Product-centric team… Show more ▪ Supported customer senior business executives on their digital transformation through specific industry use cases and broad transformation programs enabled by advanced technology solutions.▪ Conducted envisioning workshops and facilitate customers to define a clear North Star vision and develop a multi-horizon, business outcomes-led roadmap.▪ Guided enterprise customers to create a cloud transformation strategy and establish Azure cloud foundation & Product-centric team structure.▪ Led manufacturing and telecom customers to enhance Sustainability (ESG) transformation strategies and establish a corporate carbon emission management platform to accelerate the carbon net zero journey. Show less

Taipei City, Taiwan

▪ Adopted DBS GANDLF strategy to drive Cloud Transformation and Product-centric organization of existing banking systems and operations. ▪ Designed and developed NextGen Contextual Marketing Platform for the whole bank's outbound & inbound marketing. This emerging MarTech Platform provides Realtime data ingestion & analytics, Customer data platform, Customer behavior/contact history analytics, and Channel integrations. ▪ Co-managed Taiwan Payment Gateway Re-platform project, including… Show more ▪ Adopted DBS GANDLF strategy to drive Cloud Transformation and Product-centric organization of existing banking systems and operations. ▪ Designed and developed NextGen Contextual Marketing Platform for the whole bank's outbound & inbound marketing. This emerging MarTech Platform provides Realtime data ingestion & analytics, Customer data platform, Customer behavior/contact history analytics, and Channel integrations. ▪ Co-managed Taiwan Payment Gateway Re-platform project, including FEP, AMS, CMS sub-systems. Show less

Beijing City, China

▪ Provide consultations and technical enablement on Watson Marketing SaaS, including Watson Customer Experience Analytics, Watson Campaign Automation, Watson Marketing Insights, etc. ▪ Engage with enterprise/bank clients, and enable business partners for AI-powered Customer Experience Analytics and Cross-channel marketing solutions:(1) to visualize customer behavior & cross-channel journey, detect struggles and improve customer experiences by understanding historical patterns of… Show more ▪ Provide consultations and technical enablement on Watson Marketing SaaS, including Watson Customer Experience Analytics, Watson Campaign Automation, Watson Marketing Insights, etc. ▪ Engage with enterprise/bank clients, and enable business partners for AI-powered Customer Experience Analytics and Cross-channel marketing solutions:(1) to visualize customer behavior & cross-channel journey, detect struggles and improve customer experiences by understanding historical patterns of customer engagement(2) to build industry-leading, personalized marketing capabilities that design, automate and measure consistent In-bound/Out-bound campaigns across chatbot, email, mobile and social channels(3) to integrate with DMP/DSP and Universal Behavior Exchange (UBX) for connecting customer identities across various marketing platforms in order to better understand individual customers in context based on cross-channel behaviors. Show less

Beijing City, China

Watson IoT Platform & Solutions:▪ Led the team to develop and operate IBM Watson IoT Platform Real-Time Insights & IoT for Manufacturing Acoustic Insights SaaS, which consists of Hadoop, YARN, Spark, Mongo, HDFS, Cloudant, Kafka, etc. technology. ▪ Developed container-based Common Core platform for all IBM Watson IoT Industry solutions, including Insurance, Retails, and Connected Products business areas. The platform is based on Kubernetes Cluster and provides Connectivity, Storage… Show more Watson IoT Platform & Solutions:▪ Led the team to develop and operate IBM Watson IoT Platform Real-Time Insights & IoT for Manufacturing Acoustic Insights SaaS, which consists of Hadoop, YARN, Spark, Mongo, HDFS, Cloudant, Kafka, etc. technology. ▪ Developed container-based Common Core platform for all IBM Watson IoT Industry solutions, including Insurance, Retails, and Connected Products business areas. The platform is based on Kubernetes Cluster and provides Connectivity, Storage, Data lifecycle management, Monitoring, Analytics, Machine Learning, Business Management etc. capabilities. Commerce/Marketing Cloud and Financial Solution Development: ▪ Led and Managed the SaaS Application Delivery and Operations of IBM Commerce Cloud and Marketing Cloud. ▪ Managed the software development and product releases of IBM Core-Banking product, Banking Transformation Toolkit, and Global Payment Gateway. ▪ Supported the engagement and POC of Core Banking / Payments business in China and Asia markets. Show less

Shanghai City, China

▪ Established and led a solution development team (100+ engineers) in Shanghai and Ningbo▪ SaaS & Hosting solution development and support: ** IBM Payment Gateway ** Global Travel & Expense Management platform for GM, TOYOTA, BP, Intel, Eli Lily etc. 400 clients. ** IBM Life/Group Insurance SaaS platform for Sagicor Life, Aetna, GPM Life etc. ** Social Media, Multi Channel Integration, Next-best-action, and CRM Analytics solutions for GM, Skype, Chase, Citi Bank… Show more ▪ Established and led a solution development team (100+ engineers) in Shanghai and Ningbo▪ SaaS & Hosting solution development and support: ** IBM Payment Gateway ** Global Travel & Expense Management platform for GM, TOYOTA, BP, Intel, Eli Lily etc. 400 clients. ** IBM Life/Group Insurance SaaS platform for Sagicor Life, Aetna, GPM Life etc. ** Social Media, Multi Channel Integration, Next-best-action, and CRM Analytics solutions for GM, Skype, Chase, Citi Bank, Intuit, Air China. ** B2B Hub for GAP, Lenovo, Arrow, Unilever. ** A/R Workflow system for Japan Yamato Transport. Show less

Taipei City, Taiwan

▪ Established and led a software team (30+ engineers) for IBM ECM and FileNet globalization. ▪ Developed technical delivery capability in Content Management, FileNet Business Process Management, Document Management, Records Management, Email Archiving and Discovery, and SOX/DoD 5015.2/21CFR11 software solutions▪ IBM Mobile / Pervasive Computing product testing and implementation, including WebSphere Everyplace Access 5.0, WebSphere Everyplace Connection Manager 5.0, WebSphere Mobile… Show more ▪ Established and led a software team (30+ engineers) for IBM ECM and FileNet globalization. ▪ Developed technical delivery capability in Content Management, FileNet Business Process Management, Document Management, Records Management, Email Archiving and Discovery, and SOX/DoD 5015.2/21CFR11 software solutions▪ IBM Mobile / Pervasive Computing product testing and implementation, including WebSphere Everyplace Access 5.0, WebSphere Everyplace Connection Manager 5.0, WebSphere Mobile Portal, etc. ▪ ECM and Software Globalization engagement and solution design in the local market, including ASE, UMC, Cathay Bank, and ESLITE. Show less

San Jose, Ca, Usa

▪ Developed WebSphere Portal Industry Solutions and Enterprise Portal Integration with SAP, Siebel, PeopleSoft, and Oracle Finance.▪ Original member of the WebSphere Portal Technical SWAT team. Performed technical support activities and develop technical enablement classes for business partners and technical sales team. ▪ Implemented Enterprise Portal Integration with Lotus Products, Tivoli Security Management, and ERP/CRM (SAP Portal, Siebel, PeopleSoft, Retek, and Oracle… Show more ▪ Developed WebSphere Portal Industry Solutions and Enterprise Portal Integration with SAP, Siebel, PeopleSoft, and Oracle Finance.▪ Original member of the WebSphere Portal Technical SWAT team. Performed technical support activities and develop technical enablement classes for business partners and technical sales team. ▪ Implemented Enterprise Portal Integration with Lotus Products, Tivoli Security Management, and ERP/CRM (SAP Portal, Siebel, PeopleSoft, Retek, and Oracle Applications). Show less

Irvine, Ca, Usa

▪ Developed Edgewave Net.Trader, an Enterprise Trading Network solution. The product modules include Procurement Network, Channel Management, E-portal, TeleWeb, and Message Syndicator.▪ Built corporate IT infrastructure including Cisco Routers, Network Security, IDS, System Management, Configuration management (PVCS), VoIP Gateway, Virus Gateway, and Message System.▪ Led Solution services and quality assurance teams.

Taipei, Taiwan

▪ Built and administered IBM Global Network & GCNet Internet service servers▪ Developed Internet Solutions and managed Hosting Services for banks and corporations including Hua-Nan Bank and China Airlines etc.▪ Implemented IBM Net.Commerce, SET, and Payment Gateway with Citibank and MasterCard.