Wayne Clay Email & Phone Number

135 Albert Street, Auckland Central

• Working closely with business units to identify, prioritise, develop and implement process improvements.• Analysing & documenting business requirements, preparing functional specifications, test scripts and process documents.• Oversee project development, undertake testing activities, training, implementation of process changes and conducting post implementation reviews.• Championing continuous improvement and improved experiences across Council.

135 Albert Street, Auckland Central

• Working closely with business units to identify, prioritise, develop and implement process improvements.• Analysing & documenting business requirements, preparing functional specifications, test scripts and process documents.• Oversee project development, undertake testing activities, training, implementation of process changes and conducting post implementation reviews.• Championing continuous improvement and improved experiences across Council.

135 Albert Street, Auckland Central

• Working closely with business units to identify, prioritise, develop and implement process improvements.• Analysing & documenting business requirements, preparing functional specifications, test scripts and process documents.• Oversee project development, undertake testing activities, training, implementation of process changes and conducting post implementation reviews.• Championing continuous improvement and improved experiences across Council.

135 Albert Street, Auckland Central

• Processing the annual rates generation, ensuring the rates revenue generated was within the tolerances set in the rates revenue model.• Running the quarterly rates invoice production, reconciling the data extracts, ensuring the proofs met the printing and mail out requirements and liaising with the mail house to ensure the timely processing and lodgement of the invoices in line with legislative requirements.• Generating the penalty revenue on unpaid rates and validating accuracy of the penalty calculations.• Running the rates system end of year roll processes including the small balance write offs and reconciling the closing and opening balances.• End to end testing of the annual rates cycle processes; required as a result of rating policy changes, software upgrades and fixes. • Rates data analysis as required in response to internal and external enquiries and various adhoc projects.

Henderson, Auckland, New Zealand

• Assessment of Land Rates in accordance with the Local Government (Rating) Act 2002 and rating policy• Running the quarterly rates invoice production, reconciling the data extracts, ensuring the proofs met the printing and mail out requirements and liaising with the mail house to ensure the timely processing and lodgement of the invoices in line with legislative requirements.• Generating the penalty revenue on unpaid rates and validating accuracy of the penalty calculations.• Running the rates system end of year roll processes including the small balance write offs and reconciling the closing and opening balances.• Running the daily Rates Direct Debit extracts and lodging them with the bank for processing• Processing refunds, penalty remissions, and rates remissions in Pathway Rating System• Written and oral communication with customers on rating matters e.g. rates charged, account reconciliations• Assisting the Accounts Receivable officer to process rates payment files at peaks times, posting payments and investigating errors.• End to end testing of the annual rates cycle processes resulting from rating policy changes, software upgrades

Henderson, Auckland, New Zealand

• Supervised a team of 5 Rates Clerk• Assessment of Land Rates in accordance with the Local Government (Rating) Act 2002 and rating policy• Running the quarterly rates invoice production, reconciling the data extracts, ensuring the proofs met the printing and mail out requirements and liaising with the mail house to ensure the timely processing and lodgement of the invoices in line with legislative requirements.• Generating the penalty revenue on unpaid rates and validating accuracy of the penalty calculations.• Running the rates system end of year roll processes including the small balance write offs and reconciling the closing and opening balances.• Running the daily Rates Direct Debit extracts and lodging them with the bank for processing• Processing refunds, penalty remissions, and rates remissions in Pathway Rating System• Written and oral communication with customers on rating matters e.g. rates charged, account reconciliations• Assisting the Accounts Receivable officer to process rates payment files at peaks times, posting payments and investigating errors.• End to end testing of the annual rates cycle processes resulting from rating policy changes, software upgrades

Henderson, Auckland, New Zealand

• Responsible for providing a professional and efficient information service to customers regarding property rates, payments, penalty charges, remissions and rating legislation by telephone, mail and counter enquiries.• Ensuring that the rate levy is properly allocated to all rateable properties by establishing assessable details of newly created properties and allocating to these properties their rating classifications.• Recording the above details in the Council Rating System as well as all changes to names and addresses and other alterations to individual property files promptly and accurately.• Reconciling the Council Valuation Roll with the Valuation Roll maintained by Council’s Valuation Service Provider.• Handling applications for rate rebates and penalty remissions; following up on complaints; arranging refunds and actioning dishonoured payments in accordance with Councils’ statutory obligations and policy requirements. • Ensuring that all account adjustments, rate rebates, unidentified payments are correctly actioned by reconciliation of journal totals to batch reports and the regular clearing of suspense and control accounts.• Responsible for collecting outstanding rates by issuing notices, making payment arrangements, initiating and following up legal proceedings.• Other general office duties.

Auckland, New Zealand

• Contracted to a large international Charge/Credit Card company based in Auckland CBD.• Responsible for investigating charge/credit card payments which have not been allocated to card members accounts due to insufficient/incorrect details being provided by the card member.• Liaising on a daily basis with Westpac Trust and the companies’ overseas offices in Sydney and New Delhi via fax, e-mail, telephone and in writing, in order to resolve queries. • Use of various search methods and source data to locate the correct owner of the unallocated payments e.g. Mainframe Computer System, Interbank Traces, Microfiche/film records. • Required to prioritise daily workload in order to ensure that payments are investigated and allocated promptly to avoid late payment charges being incurred.• Responsible for monitoring, processing and recording vast amounts of data using Excel spreadsheets.• Ad hoc projects.

Arnold, Nottingham, England

• Supervised a team of 7 benefit assessors.• Responsible for assessing daily workflow, delegating duties to staff to ensure daily, weekly, monthly deadlines are met.• Responsible for dealing with both written and verbal enquiries of a technical nature from the public, solicitors, Government Agencies, other Local Authorities and internal departments in all aspects of Housing and Council Tax Benefit and Council Tax Billing in accordance with service level expectations.• Responsible for documenting the procedures of the Housing and Council Tax Benefit office for use as an in house training manual for all new staff.• Reviewing and monitoring benefit claims, to ensure that statutory regulations and office procedures are complied with.• Identifying staff training requirements and ensuring the necessary training is provided.• Managing the control and recovery of overpayments. • Overall responsibility for preparing, checking and monitoring the issue of Housing Benefit cheques on a weekly basis.• Reconciling unpresented cheques and preparing month end journals for the Corporate Finance Department.• Required to undertake home visits to assist claimants with completing application forms and complex enquiries.• Provide assistance to the Housing Benefit Manager as and when required.• Ad hoc Projects

Arnold, Nottingham, England

• Checking the work of the Housing Benefit and Revenues Sections to ensure compliance with service standards and to identify any training requirements.• Assisting in the preparation and verification of write off amounts.• Assisting in the processing of the Council Tax valuation schedule.• Preparing and verifying any refunds due.• Liaising with the public, Government Agencies, other Local Authorities, and internal departments. • Assisting with any surveys or questionnaires that are undertaken.• Assisting in the production of any forms, stationery, publicity and procedure manuals. • Answering technical correspondence/enquiries direct to the public.• Other general office duties.

Arnold, Nottingham, England

• Responsible for linking the daily incoming post with the relevant client file and setting up new files where no case exists.• Checking information provided, and requesting additional details in writing/by telephone from the claimant/external organisations where required, in order to assess the claim.• Dealing with enquiries regarding Housing and Council Tax Benefit and Council Tax Billing via enquiry counter/telephone.• Inputting new Housing and Council Tax Benefit claims onto the computer and updating existing claims due to changes in circumstances.• Responsible on a daily basis for the issuing of Housing and Council Tax Benefit calculation letters.• Assisting as a cashier as and when required, processing payments for Council Tax, Rent, Mortgages etc. • Other general administrative duties, e.g. filing, photocopying etc.

Arnold, Nottingham, England

• Opening and sorting the incoming post on a daily basis.• Responsible for delivering the post to each section within the Finance Department and ensuring that it was collected at the end of each day and prepared for posting.• Reconciling incoming payments for rent, rates and sundries against the account details provided by the customer, thus ensuring the cashier posted the payment to the correct account.• Other general administrative duties, e.g. filing, photocopying etc.

Nottingham, England, United Kingdom

• Supervised 3 cashiering staff in a busy supermarket petrol station• Responsible for ordering stock and supervising petrol deliveries• Monitored petrol pump delivery in accordance with Customs and Excise tolerance levels• Completed daily/weekly takings and petrol consumption paperwork for reporting to head office• Prepared daily banking for collection by Securicor security company• Dealing with customer enquiries and complaints