• Apply Windows updates to all mission-critical servers as directed by WSUS.• Configure, install, and maintain the Extreme switches used throughout campus.• Create disk groups, volumes/volume groups and RAIDs using Dell Server Administrator Manager/PERC.• Manage campus management software (Power Campus), SharePoint user accounts, and rights assignment.• Administer ADManager Plus to facilitate the creation, management, and deletion of AD objects.• Generate comprehensive reports through ADManager Plus on Active Directory users and objects. • Use ServiceDesk Plus 8.0 to manage users’ requests, assets, and reports.• Maintain 35 Servers (platforms include Windows Server 2008, 2012 Standard and Enterprise 32\64 bit OS).• Backup systems overnight, and restore damaged or deleted files with Unitrends Backup and Recovery, or Veritas/Symantec Backup Exec 2010 R3.• Regularly store and exchange backup tapes/hard drive off-site as part of disaster recovery plan.• Diagnose, troubleshoot, and correct network and desktop configurations in a multi-platform environment.• Create new user accounts in Active Directory and assign users to the correct OU and groups.• Perform various system administration related duties in Windows, Active Directory, and MS Exchange.• Manage users’ network accounts, and E-mail accounts.• Participate in the planning, implementation, life-cycle management and maintenance of IT computer infrastructure that performs to defined business expectations.• Configure, document, implement, monitor, and maintain server hardware, server operating systems, networks, and peripheral equipment to insure system availability and data integrity.

• Provided daily technical support for e-mail, network, connectivity, peripheral equipment, and system maintenance.• Responsible for hardware and software applications for workstations, running Cat5e cables, and implementing wireless communication. • Installed and maintained digital surveillance equipment for campus (2006-2012).• Consistently reduced downtime through troubleshooting and timely repairs.• Responsible for the setup of Local Area Network (LAN), and configuration of mobile devices and workstations.• Supported and executed upgrade from Windows XP to Windows 7 throughout campus. • Configured, upgraded, and supported Apple devices (iMac, MacBook Pro, iPad, iPhone) for labs and administrators throughout campus. • Administered Window 7 clients, Mac OS X 10.6, 10.7, 10.9 clients.• Performed all levels of hardware and software support for over 1200 computers and 100 printers.• Setup AV equipment for board/staff meetings and presentations for various executives/staff members.• Worked with users to determine and define appropriate application of systems and software.• Connected remotely to Servers and workstations via Microsoft Remote Desktop and Ultra VNC.• Tutored students/staff in various operating systems and software applications to enhance basic understanding of computer usage.