Leading innovators, specialising in the design, installation and integration of Smart Home systems. Working closely with homeowners and businesses to understand their needs, preferences, and lifestyles to create customised solutions.

Experienced technical operations director with a very successful history of working within a diversified international manufacturing company. Commercially astute, with strong negotiation skills, the ability to install cultural change from shop floor to senior management level and a proven track record in project management with CAPEX projects.

GDPR Set-up and Implementation Evaluating client communication model to communicate change and implement process improvements.Creating client welcome packs and specialty on-boarding process improvement Maximising the chance of contract renewal through valuable liaison with the key decision makers (e.g. quarterly reminders).General support services

• Board level accountability for efficient production and operational functionality across two divisions – Tower Mint and Heritage Chocolates while driving the delivery of a unified service across sales, operations and logistics to achieve financial and corporate objectives and targets.• Devised and implemented business and production strategies to drive successful achievement of corporate objectives and KPI’s including productivity, quality, financials, safety and resources.• Continuously maintained a leadership overview of multi-disciplined business areas to enable cohesive implementation of operational improvements resulting in a significant reduction in operating costs and enhanced profitability.• Successfully reduced downtime through the implementation of effective planning, forecasting and maintenance protocols.• Sustained optimal operational functionality through precise production scheduling and planning in line with sales demand.• Achieved continuous ISO 9001-2015 certification while driving the achievement of internal and external client and food audit success.• Pivotal member of the team responsible for new product development providing technical input and support to drive implementation plans forward.

KEY RESPONSIBILITIES:• Managed a team of 8 direct reports providing coaching and training to enhance service delivery while optimising team retention and overall engagement.• Worked collaboratively with multi-disciplined teams to develop and plan tool changes, trialling and approvals to maximise production efficiencies.• Managed all logistical requirements incorporating manufacturing, packing and despatching of time critical orders.• Liaised directly with clients to provide technical input and solutions including designing prototypes and recognised as the technical expert in manufacturing plastic injection moulding within very tight tolerances.• Created and presented cost estimates and quotations to clients and their representatives in line with specific requirements and production constraints.• Demonstrated extensive problem solving capabilities completing full root cause analysis to identify problems and apply robust and sustainable resolutions to minimise production impacts.