As Online Operations Manager, I've led a diverse team spanning Operations, Sales, Support & Administration, steering the department towards remarkable success in efficiency, satisfaction, and financial performance. Noteworthy achievements include: Pivotal in business transformation project involving ERP migration to Microsoft Dynamics 365. This initiative included implementing a stock reservation system, innovating an advanced fulfilment module, and integrating automatic order updates via API from ERP to Shopify. These enhancements significantly improved operational workflows, customer experience, and overall efficiency.Orchestrating seamless coordination across departments, ensuring optimal synergy and alignment of goals. Activities ranged from cash reconciliation and accounts credit control to managing inbound customer communications and overseeing outbound fulfilment processes.Employing a proactive approach to performance management through monthly reviews and KPI tracking. This strategy not only motivated team members to excel but also led to record-high sales figures during my tenure.Placing a strong emphasis on customer satisfaction, I introduced initiatives to elevate service standards and enhance the overall customer experience. Provided training programs and ongoing support, I cultivated a customer-centric culture that translated into improved Trustpilot scores and increased loyalty among our customer base.Beyond managing day-to-day operations, I've been deeply committed to nurturing talent and fostering professional development within the team. By providing comprehensive training programs and opportunities for growth, I empowered employees to excel in their roles.Under my leadership, the Online Department flourished, achieving operational excellence, record sales, the highest levels of customer satisfaction. My approach to management, encompasses strategic planning, process optimisation, performance analysis, training & development