Wayne Cunningham Email & Phone Number

Thornton-Cleveleys, England, United Kingdom

As the Shared Service Team Supervisor, leading an efficient shared service team (AP, AR and Cash) to ensure exceptional levels of service are provided to both internal and external customers, accurate records are maintained and the Group’s authorisation procedures are adhered to. Streamlining processes and driving compliance and improvements within the P2P process.

Preston, United Kingdom

The role of the Accounts Payable Transaction Supervisor is to lead the day to day operational function of the Accounts Payable team in providing an efficient and effective Accounts Payable service for the Group companies administrated at Group Support. • Development and implementation of reporting through use of Unit 4 Agresso data to investigate and evaluate trends taking place in the Payables department in relation to maintaining consistent KPI’s and department efficiency.• Creation and implementation of formalised supplier statement reconciliations.• Creation, development and implementation of robust new procedures for the Accounts Payable department in order to manage and track the Accounts Payable Ledger balances of suppliers. • Regular reconciliation of the Accounts Payable consolidated suspense account, ensuring accuracy, timely payment and allocation of high value invoicing across the Group.

Euxton, Lancashire

Interim contract following the restructure of the department and the relocation of the Business Support team. Mitie PFI provides facilities, property and energy management for a wide range of public and private sector businesses. The role of Business Support Supervisor was to ensure that the administration team and supportive functions were managed and controlled effectively and efficiently, whilst reviewing existing departmental processes to simplify and develop new working procedures within the new team.

Preston, United Kingdom

The management of a UK based team of 5 direct reports handling 6000 manual and automated invoices per month, providing a high level of support to both internal and external stakeholders, ensuring adherence and compliance to business and regulatory guidelines. This included extensive relationship management, as well as an in depth knowledge of the payment processes and system requirements. Following the announcement in February 2015 of the transition of work between operating sites this role also included the review and simplification of existing, and implementation of new, departmental processes and procedures as well as cross site training of new starters.

Preston, United Kingdom

Business support, assistance to Accounts Payable manager in departmental functions. Colleague training, support and mentoring. Invoice processing and payment transmissions - BACS, cheque and CHAPS.

Preston, United Kingdom

Managing the Network Support team consisting of 4 direct reports, providing a central administrative support function to the Network Directors, Heads of Service and the HomeServe sub-contractor network whilst providing the organisation as a whole with an up-to-date contractor network database. Ensuring business and legal compliance with trade and regulatory standards.

Ashby-De-La-Zouch

Interim contract. Providing telephone support to hospitals and field based staff for the supply, removal and service of equipment. Monitoring the company’s online report system to ensure work allocation to the correct technician covering the specific region, as well nationally, and monitoring responses in order to minimise any issues which may occur, providing a high level if assistance. Maintaining the in-house computer system to allow accurate monthly invoicing

Burton-On-Trent

Resolving escalated claims and complaints by liaising with the customer and the engineer. Managing annual inspections by working directly with customers and engineers on both insurance policies and on a private basis.Ensuring jobs are completed as quickly and efficiently as possible by chasing up parts and engineers and resolving complex queries and complaints. Processing invoices for completed work and advising customers of possible remedial work.

Preston, United Kingdom

Handling insurance claims and complaints from customers - providing cover decisions and updates as well as providing assistance and advice to minimise potential damage to the customer’s home.Managing deployments to ensure claims are designated to correct engineers and resolving any issues while ensuring service levels.Monitoring engineer database to identify and remedy any possible issues.Resolving escalated claims and complaints by liaising with the customer and the engineer.

Mathematics

Education record

Education record