Wayne Dahnke Email & Phone Number

Greater Milwaukee Area

Responsible for providing estimates of QA resource time and availability for upcoming projects.Reading and interpreting design documents and ECDs to determine appropriate test case scenarios, and developing test plans for system enhancements and projects. Creating comprehensive test cases that ensure new and existing functionality meets business, system, and user requirements. Writing and executing test scripts for internal and external facing user interfaces

Greater Milwaukee Area

Responsible for developing and maintaining process improvements within the policy maintenance process for the Regulatory Department. Major projects include leading the Comprehensive Policy Process Re-design, creating style guide to standardize policy and item maintenance records, designing Item and Vendor profiles for each contracted vendor, developing a Regulatory Change Request Management (RCRM) process, and gathering requirements, configuring, and implementing the APIS workflow software tool for RCRM and other cross-functional processes. Providing group and individual training on new policy processes. Chairing and conducting critical policy process improvement meetings including the Policy Brainstorm, RCRM Review, and Management Oversight committees. Completing UAT testing and creating work procedures for policy related projects.

Greater Milwaukee Area

Responsible for data analysis for software conversion from legacy systems to proprietary RxLog system. Thorough understanding of data structure to include pricing, policies, customer, and item recordsCommunicated and collaborated with multiple departments to ensure data integrity during data transfer.Wrote and executed SQL queries to provide data to appropriate stakeholders.

Greater Milwaukee Area

Responsible for oversight of a team performing multiple functions for up to 30 employees. Project leader and supervisor of activities to re-imagine the Return Resolution department using the Define, Measure, Analyze, Improve, and Control (DMAIC) process. Restructured work duties and trained employees, implemented and communicated daily standards and key performance indicators, and facilitated improved individual relationships between key stakeholders and team members through improved documentation and reporting. Provided root cause analysis to determine preventive actions. Completed system breach analysis to reduce workload from false positive systematic alerts. Efforts resulted in a reduction of returns in QA work queue from over 12,000 to under 200. Implemented incentive program, created accountability documentation and review processes, and developed work procedures and training for existing and new job duties. Completed user acceptance testing for system changes and defects.

Greater Milwaukee Area

Served as point of contact for customer account, Facilitated meetings to communicate customer requirements, policies, and standards to help drive solutions. Represented manufacturers during implementations, projects, and business reviews. Significant projects include automated import of reconciliation reporting for mutual returns and a major vendor policy re-write. Completed user acceptance testing for system enhancements and defects.