Wayne Dawes Email & Phone Number

I am an experienced senior customer service advisor with a very strong background in social housing and repairs management. I have more than a decade’s experience with one of the UK’s top 5 Housing Associations delivering a first rate repairs and housing management service. During this time I have been:Administered Accurate repairs orders according to a nationally recognised Schedule of Rates including diagnosing repairs. Working in partnership with building contractors that are nationally recognised such as Wilmott Dixon, Osborne, Kier and Stannah Lift Engineers as well as smaller localised contractors. Managing escalated repair complaints which cannot be resolved by customer service advisors. Support and mentor CSA’s to become more effective in their roles.Administer the team’s duties.

Listed skills include Repairs Diagnostic Skills.

• 

  Middlesex University

  Ploitics