Wayne Diehl Email and Phone Number
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Wayne Diehl is a Senior Manager, Analytics and Reporting at American Express at American Express. He possess expertise in credit cards, strategic partnerships, business relationship management, salesforce.com, customer relationship management and 5 more skills.
American Express
View- Website:
- americanexpress.com
- Employees:
- 69113
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Senior Manager, Analytics And ReportingAmerican Express Jan 2013 - PresentAtlanta, GeorgiaSenior Manager, Analytics & Reporting for Global Merchant Services managed account base, with lead responsibility for National Client Group segment. Manage relationship with Center of Excellence to define, automate, and productionalize performance reporting. Conduct deep analysis to uncover trends, recommend business solutions and implement strategic initiatives.• Led national project to select Business Intelligence tool (Tableau), which has exponentially increased organization's data visualization and analytics capabilities. Worked across multiple teams/geographies, completing project that would have cost organization $250K+ through outside consultant while successfully managing BAU. Led development of 5 Tier III Tableau projects.• Led year-end transition process past 2 years, accurately identifying and loading over 1,600 portfolio changes across multiple markets and geographies. Created detailed process documentation and led efforts to re-engineer process to drive efficiencies.• Developed and implemented monthly reporting package for Latin America and Caribbean market, building relationships with 8 key individuals, facilitating weekly meetings, and coordinating resources across 3 global markets.
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Regional Performance ManagerAmerican Express Jan 2004 - Dec 2012Atlanta, GeorgiaBusiness Performance Manager for South Region Account Development. Developed and drove strategies to grow the business based on detailed analysis of performance trends. Used Hyperion Essbase to effectively mine data and understand key drivers of business performance. Rigorously measured business results, diagnosed issues, and ensured strategies produced desired results. Created and provided data visualization via dashboards and other reporting solutions to ensure tight focus on Scorecard performance. Translated complex data into customer focused insights.• Received 2012 Chairman's Award, 2011 Diamond Club Award, 2009 Ambassador’s Club Award, and 2008 Key Partner Award.• As Salesforce.com champion, led design and implementation of this CRM tool nationally for Account Development. Created framework for measuring and driving client entrenchment.• Drove field managed B2B spend from $3.1B in 2005 to $10.5B in 2012 through development of formal AD Pipeline process, B2B value calculator, vertical segmentation strategy, comparative pricing tools, and focused partnership with Business Development.• Developed Mandate Assessment Tool that in 2010 drove 56 Mandate Wins nationally, with incremental CV growth of $157M.• Designed and implemented A-POD tool globally to drive client growth and entrenchment. Project represented first successful partnership with CoE, a blueprint for process/cost efficiency.
Wayne Diehl Skills
Wayne Diehl Education Details
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Business Administration And Management, General
Frequently Asked Questions about Wayne Diehl
What company does Wayne Diehl work for?
Wayne Diehl works for American Express
What is Wayne Diehl's role at the current company?
Wayne Diehl's current role is Senior Manager, Analytics and Reporting at American Express.
What is Wayne Diehl's email address?
Wayne Diehl's email address is wa****@****exp.com
What is Wayne Diehl's direct phone number?
Wayne Diehl's direct phone number is (800) 297*****
What schools did Wayne Diehl attend?
Wayne Diehl attended University Of Maryland.
What skills is Wayne Diehl known for?
Wayne Diehl has skills like Credit Cards, Strategic Partnerships, Business Relationship Management, Salesforce.com, Customer Relationship Management, Financial Services, Vendor Management, Electronic Payments, Business Process Improvement, Strategy.
Who are Wayne Diehl's colleagues?
Wayne Diehl's colleagues are Luis Poaquiza, Oussama Hamidou, Sudarshan S, Nick Furniss, Jai Paliwal, Yash Gupta, Dan Pauksta.
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Wayne Diehl
Independent Sales Representative At Diversified Transportation ServicesSanta Clarita, Ca2dtsone.com, dtsone.com2 +131052XXXXX
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Wayne Diehl
Field Sales Representative At Klingspor Abrasives, B.S. Degree From North Dakota State University (Go Bison!)Omaha Metropolitan Area1klingspor.com -
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