Wayne E Email & Phone Number

Over the last 12 years I have been in an Operation Manager role developing 10 - 12 Team Mangers that support both B2B and B2C sales and service teams of 18 – 20 agents. At Intelenet Global, ( outsource call center vendor), I managed the Microsoft sales/retention account increasing conversion results by 35% in the first 90 days. In 2010, I led the team to $32 million in direct revenue exceeding the client monthly target of $1.5 million. I developed dynamic sales operations by:- Maintaining a fast pace fun sales floor with consistent updates, contest and team competitions - Identifying negative sales trends and implementing effective strategies - Coaching TM's to utilize a collaborative approach to train the agents - Performing analysis using both demographic and CSAT data to develop effective sales promotions and scripting- Converting 'ordertakers' into sales champions - Implementing incentive programs that motivate teams to perform - Training to profile the customer appropriately to associate the benefits and features that will close the sale- Training to 'create the need' on outbound projects (passing the gatekeeper) In addition, I have years of experience in connecting the perfect candidate with the most complex positions in engineering, sales, government contracts, legal services and more. In contrast to other recruiting firms you may work with our team comes prepared with an in-depth knowledge of a variety of industries throughout the states and other countries.

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  Norfolk State University

  Marketing/Marketing Management, General