Wayne Fazackerley Email & Phone Number

Southport, Gb

Greater Bristol Area, United Kingdom

• Collaborated with a team of experts to implement telephony solutions for businesses, ensuring seamless CX delivery.• Conducted thorough analysis of client needs and provided tailored solutions to optimize their telephony systems.• Successfully managed multiple projects simultaneously, meeting deadlines and exceeding client expectations.

Coventry, England, United Kingdom

Provide support for both internal and 3rd party systems, the first point of contact regarding problems and follow TechOps incident management and escalation processesEnsure KPIs for business applications are identified and monitored, alerting the business to problems highlighted by monitoring systems.Working as part of a team to provide restoration of disrupted services, identify and implement workarounds to maintain service of live systems..Ensure positive working relationships are maintained with the business.Maintain communication and relationships with key 3rd party suppliers.Provide data to the Business Applications Manager in support of weekly / monthly reportingCarry out upgrades where required.Involvement in capacity planning.Involvement in provision of disaster recovery.Ongoing project work in support of application development.

Coventry, United Kingdom

Key Responsibilities / AccountabilitiesProvide support for both internal and 3rd party systems, you will be the first point of contact regarding problems and follow TechOps incident management and escalation processesEnsure KPIs for business applications are identified and monitored, alerting the business to problems highlighted by monitoring systems.Working as part of a team to provide restoration of disrupted services, you will identify and implement workarounds to maintain service of live systems..Ensure positive working relationships are maintained with the business.Maintain communication and relationships with key 3rd party suppliers.Provide data to the Business Applications Manager in support of weekly / monthly reportingCarry out upgrades where required.Involvement in capacity planning.Involvement in provision of disaster recovery.Ongoing project work in support of application development.

Coventry, United Kingdom

Key Responsibilities / AccountabilitiesProvide support for both internal and 3rd party systems, the first point of contact regarding problems and follow TechOps incident management and escalation processesEnsure KPIs for business applications are identified and monitored, alerting the business to problems highlighted by monitoring systems.Working as part of a team to provide restoration of disrupted services, you will identify and implement workarounds to maintain service of live systems..Ensure positive working relationships are maintained with the business.Maintain communication and relationships with key 3rd party suppliers.Provide data to the Business Applications Manager in support of weekly / monthly reportingCarry out upgrades where required.Involvement in capacity planning.Involvement in provision of disaster recovery.Ongoing project work in support of application development.

In my current role at First Utility I am part of a seven member team responsible for providing support to 1400+ users between the companies three sites and outsource partners. My duties include but are not limited to user administration, desktop and laptop builds, support of multiple bespoke systems, VOIP support, remote deployments, patching and other basic support duties. In my time here I have also been tasked with projects such as windows 10 testing and roll out, restructuring Active Directory group policy management. I have had many challenging and varied tasks in this role not always restricted to desktop support often being involved with infrastructure and other teams to support them where necessary.

Liverpool, United Kingdom

My duties while at the Radisson hotel where to be the sole IT employee maintaining all servers and IT issues within the hotel. This included: Fidelio, micros, guest internet access, citrix metafram, outlook and Microsoft applications, server maintenance, backups and server builds.The hotel has 194 guest rooms which all had to be of the highest standard, this would at times mean meeting guests and solving internet & wireless internet connection issues. There are also 9 conference suites which also had to be supported. Very little training was given in the short hand over period from the old IT manager to myself who left me with a lot of unfamiliar hotel specific programs to learn and understand. One of these programs, Fidelio is the program used though all departments and is fundamental to the daily running of the hotel. This program dealt with everything from guest bookings to mini-bar transactions.Another program in use at the hotel was micros. This program on the management side is where all prices within the hotel had to be added and maintained as well as reporting on sales and items. Client side this system was responsible for running all the tills and till printers within the hotel and reporting all of its date to Fidelio. Through out the use of the two main programs mentioned I had support from Micros Fidelio themselves.

Liverpool, United Kingdom

During my time with RoadRange I was part of a 5 person team administering the network across sites throughout Merseyside and North Wales both by visiting sites and remote administration. Citrix Metaframe XP was used for all clients to connect to the network and shared resources from printers to software. LAN’s at each site where connected via ADSL creating one single WAN with all internet and resources going through the citrix severs in our office.My main duties were to administer user accounts through active directory as well as creating user account and setting up email access for which the client end was Netscape messenger and the server used Xtra Mail. Another part of my daily role was remote administration to over 400 users for which CMC (citrix management console) was used. A lot of Mercedes-Benz software was also used which not only did I have to administer but learn how to use myself as it changed from week to week with constant updates Other software in use included Microsoft office.

Manchester, United Kingdom