Wayne Feehan Email & Phone Number

Chicago, Il

►Performed quality control audits, reviewing document preparation analysts work product determining that their activities complied with the organizational and project’s policies ensuring that preventative and corrective action was utilized with end results maintained at 98%+ accuracy.►Completed daily mail outs using Pitney Bowes first mail sorter, mail folder and mail stacker computerized printer data base to notify 8,000-10,000 applicants on a daily basis of their application process.►Receive, review and compare information contained within confidential client documentation against computerized data for accuracy.►Make suitable judgment to accept or reject application if pertinent information is correct or incomplete.►Collate completed transaction packets, maintaining alpha-numeric integrity of the filing for return mailing to client.►Maintain and exceed daily review and processing goals.►Recognized by management for productivity and accuracy, achieving awards and consistently high performance ratings.

Oak Park, Il

►Planned budgets and authorized payments and merchandise returns.►Kept records of requisitions for individual clientele projects.►Sent out invoices and collected payments on accounts receivable authorized complex purchase orders for design projects.►Facilitated delivery of materials and resources to client’s residence for installation by external and internal vendors.►Prepared estimates for clients and planned, organized, and scheduled work.►Provided professional residential and commercial design consultation.

Hoffman Estates, Il

►Prepared cost and expenditure reports for purposes of planning, organizing, and scheduling projects.►Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers.►Maintained inventory of stock and reordered when inventory dropped to specified levels.►Instructed team on how to handle difficult and complicated sales involving external services.►Hired, trained, and evaluated personnel in sales and marketing, promoting or terminating workers when appropriate.►Examined merchandise to ensure that it was correctly priced, displayed and performed as advertised.►Planned budgets and authorized payments and merchandise returns.►Planned and prepared work schedules, kept records of employees' work schedules and time cards.►Established and implement policies, goals, objectives, and procedures for each department enforcing safety, health and security procedures.►Conferred with company officials to develop methods and procedures to increase sales, expand markets, and promote business.►Formulated pricing policies for merchandise, according to profitability requirements.►Established customer credit worthiness to insure solid sales goals were reached and maintained. ►Kept records of purchases, sales, and requisitions to legitimize sale through ratios.►Coordinated merchandise displays and sales promotions directly related to demographics of store.

Chicago, Il

►Lend and collect books, periodicals, videotapes, and other materials at circulation desks.►Processed new materials including books, audiovisual materials, and computer software.►Sorted books, publications, and other items and return them to files, or other designated storage areas.►Instructed patrons on how to use reference sources, card catalogs, and automated information systems.►Inspected returned books for condition and due-date status, and computed any applicable fines.►Expedited complex inquiries, with professional assistance to efficiently provide exemplary customer service.►Maintained records of items received, stored, issued, and returned, and filed catalog cards according to classification systems.►Performed office activities including filing, word processing, copying and mail distribution.►Provided archival methods of preservation to insure the maintenance of books, periodicals, magazines, audiovisual, and other specialized collections.►Registered new patrons and issued borrower identification cards that permitted patrons to utilize internal resources and updated patron’s records on computers.►Prepared, stored, and retrieved classification and catalog information, lecture notes, or other information related to course curriculums.►Scheduled and supervised clerical workers, volunteers, and student assistants.►Selected alternative resources when requested materials were unavailable.►Repaired books, using archival methods of preservation.►Facilitated the acquisition of books, pamphlets, periodicals, and audiovisual materials to aid instructors in lecture rooms.►Project coordinator for book displays promoting club events and current activities.

Chicago, Il

►Technical Supervisor for five sample lines annually.►Supervised and trained artists engaged in daily design and painting production.►Oversaw Quality control, order fulfillment and potential marketability.►Corresponded with sales force on custom orders and corporate promotions.►Maintained staffing and their respective work assignments including promotions and terminations.►Performed seasonal trunk shows and retail sales for a wide range of retail outlets.

Bachelor'S Degree, Fashion Design

Bachelors Of Arts, Fashion/Apparel Design