Program Manager for DJC2 Operations Support Center (DOSC) - Manages Tier 1 and Tier 2 DOSC operations in 7 locations across 6 time zones in 5 different countries. - Interviews, selects and hires IT staff to provide both Tier 1 and Tier 2 technical support to customers at 7 geographic locations. - Manages clearance upgrades, orders for deployment as well as travel and overtime requirements for numerous planned exercises and major catastrophes. - Conducts on-site reviews for all remote DJC2 system sites including both personnel and physical equipment. - Coordinated with customer to transition from incumbent contractor to GDIT.

Program Manager and Project Manager for complex product development and implementation. - Program manager for Next Generation Operations Support Center (NGOSS) for Metropolitan Ethernet Services which was a Packet over SONET service. - Concurrent with Program Manager responsibilities I carried out Project Management for Metro Ethernet Service. Responsibilities included typical PM functions but I also served several technical roles within the project team. - Program and Project Manager for Central Office Based Remote Access Service (COBRA), a large commercial program designed to address impacts of dial internet to the Public Switched Telephone Network (PSTN).