Senior Specialist: Mis
Current• Generate both periodic and ad hoc reports as needed• Manage MIS requirements and conduct weekly progress meeting • Review MIS infrastructure and make recommendations• Clean-up MIS database and apply data retention policies• Create and manage new and existing reports• Establish and maintain data integrity procedures• Research and develop reporting models • Conduct investigations on data sources• Provide reporting, coding and architecture related consultation across functional areas• Provide data feeds required by external partners• Verify the completeness, accuracy, validity & timeliness of the data in the relevant reports • Compile management reports • Automate management reports, using Excel, Qlik and SharePoint • Setup scheduled reporting with Qlik nPrinting solution• Manage user- and functional requirement specifications for Call Centre Reports • Do user acceptance testing and post-implementation testing for all new or enhanced reports • Interface with all other role-players, for example source systems and report authors to ensure successful roll-out of projects and changes • Define the information delivery process and to administer the process • Manage the internal ETL processes for MIS data loads• Conduct research and maintain industry best practice standards on the quality & delivery of reports
