•Develop and lead the Business Development team in sourcing, managing and implementing new business opportunities.•Contribute to the development and refinement of Excell IT's vision and strategy. •Support the overall process of management and corporate decision-making to ensure the organization maximizes its short, medium and long-term profitability and shareholder returns. •Liaise with other executive heads on the implementation of the company’s strategic and operational plans.

•Provided consultation on a wide range of professional services including data security products, desktop virtualization, staff augmentation services, support services and managed services.•Provided consultation on a wide range of hardware products from various vendors including HP, CISCO, Dell, Lenovo, Oracle.•Responsible and accountable for the coordinated management of multiple projects directed toward strategic business and other organizational objectives.•Provided support to new business opportunities. Took an active role in RFI/RFQ and RFP bids and provided support for the transition and implementation of new business.•Provided input on technology and business process to help the business obtain their strategy goals.•Managed financial discrepancies and investigations between financial departments.•Built credibility, established rapport, and maintained communication with stakeholders at multiple levels.•Defined and initiated projects, and assigned Project Managers to manage cost, schedule, and performance for various projects, while working to ensure the ultimate success and acceptance of the program.•Managed executive escalations on an enterprise level.•Produced and present monthly reporting to executives.•Chair monthly and quarterly executive review meetings and drive process change and improvements.•Held and managed relationship between client and various vendors in accordance with established contracts.•Managed SLA’s OLA’s and contract amendments.•Helped develop and manage IT product forecast with client to meet needs of the enterprise on a monthly basis.

•Managed service delivery for several client accounts both in Canada and USA.•Acted as the central point of contact and focus for SLA service management and customer satisfaction across the relevant customer base.•Provided continuous improvement initiatives for productivity resulting in increased cost effectiveness and value.•Provided and ensured solutions and processes were in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures in line with Master Service Agreements.•Ensured resources, capabilities and capacity were available to meet both existing and new business demands within the account.•Provided expert problem management support to difficult, high profile customer issues.•Lead root-cause analysis and corrective action plans and ensured they were implemented as well as followed through with any learnings applied for future benefit.•Oversaw the integration of all service delivery units including other service partners and suppliers to ensure a seamless end-to-end delivery of service for clients.•Provided support to new business opportunities. Took an active role in RFI/RFQ and RFP bids and provided support for the transition and implementation of new business.•Managed day to day service delivery escalations on an enterprise level including VIP and executive level escalations.•Worked with client’s audit & compliance department to complete annual supplier assessment surveys, security and compliance audits.•Chair and conducted weekly meetings with key steak holder groups to continually drive process improvements.•Chair and conducted monthly executive meetings with key executives and sr managers to continually drive process improvements•Prepare and provide asset management reports and implement process improvements to satisfy client requirements.

•Provided 1st and 2nd level support for a wide range of retail, petroleum and financial clients including troubleshooting of Point-of-sale software and hardware.•Provided support of satellite communication and payment systems.•Provided support of petroleum dispensing equipment.

•Conducted extensive research and analysis of the investment portfolios of clients.•Took an active role in creating solutions with fund managers to enhance or diversify various portfolios with multimillion dollar values.•Assisted in preparing of reports for regulators.•Prepared, analyzed and presented portfolio statistics.•Responsible to find, and summarize investment dealer research reports on different companies and industry sectors.