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Wayne Funnell Email & Phone Number
NZ Customer Service Manager
at
ASSA ABLOY Opening Solutions
1 work email found
@gwagroup.com
1 phone found masked preview
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
NZ Customer Service Manager
Location
Auckland, Auckland, New Zealand
Company size
Who is Wayne Funnell? Overview
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Quick answer
Wayne Funnell is listed as NZ Customer Service Manager at ASSA ABLOY Opening Solutions, a company with 2910 employees, based in Auckland, Auckland, New Zealand. AeroLeads shows a work email signal at gwagroup.com, phone signal, and a matched LinkedIn profile for Wayne Funnell.
Wayne Funnell previously worked as NZ Customer Service Manager at Gwa Group Limited and Contact Centre Manager at Mercury. Wayne Funnell studied at Naenae College.
Company email context
Email format at ASSA ABLOY Opening Solutions
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{first_initial}{last}@gwagroup.com
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Profile bio
About Wayne Funnell
I am an experienced leader; across single and multiple sites; managing multiple brands and channels. I have worked in a variety of sectors including banking and finance, insurance, retail, manufacturing and local government.My work experience has given me a high level of competency in customer experience, change management and technology implementation.In the last 7 years I have led transformation journeys, ensuring the contact centre is fit for the future – focusing on the changing nature of customer experience and increasing customer expectations; new technology (such as chatbot, AI and other emerging customer channels), and new skillsets required.I communicate effectively at all levels within an organisation, adding value through a passionate customer-centric ethic. My passion is people and customers; building teams who are engaged, aligned to the strategic direction of the organisation, understand purpose and who create great customer memories ensuring customers become advocates for the brand.
Listed skills include Strong Relationship Building Skills To Enhance Business Opportunities, Cost Centre And Operational Reporting Through To Ceo And Board Level, Experienced In Leading Sales Teams, Experienced In Training Design And Facilitation, and 42 others.
Current workplace
Wayne Funnell's current company
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Assa Abloy Opening Solutions
11 roles
Wayne Funnell work experience
A career timeline built from the work history available for this profile.
Nz Customer Service Manager
CurrentRedefining customer experience for the NZ market, both B2B and consumers
Dec 2022 - Present
Contact Centre Manager
Mercury
Transforming the Contact Centre in to a customer obsessed, agile omni-channel environment that our customers, team members and peers rave above. Working across the Mercury, Bosco and Globug family of brands.
Jul 2018 - Nov 2022
Contact Centre Manager
Leading the customer experience through phone, email, chat and SMS channels for the Warehouse, Warehouse Stationery, Noel Leeming and Torpedo 7.
Dec 2016 - Jul 2018
Customer Enhancement Manager
Customer Experience leadership within the Waste Solutions Unit, applying customer centric design principles to service rollouts and the end-to-end customer experience for day to day services. Leading a team responding to complaints and service requests.Achievements include: increasing customer satisfaction by 8% (and trending upwards) through continual.
Oct 2015 - Nov 2016
Global Contact Centre Manager
Leadership of a 24/7 global inbound contact centre for pre-sales and post-sales support. Focus is on providing low customer effort through experience engineering, anticipating future needs and being easy to do business with.
Sep 2014 - Oct 2015
Contact Centre Manager
Leadership of the inbound service teams across the Auckland and Wellington sites to maximise lead generation from the existing customer base and through exceptional customer experience, retention of existing customers. Cost control through strong operational management.
Jan 2013 - Sep 2014
Senior Sales And Service Manager
Leadership of the inbound sales and service teams to optimise sales revenue targets, share of wallet and lead generation from the existing customer base. Control costs through strong operational management. Contribute to the leadership of the wide Contact Centre Group and the development of a diverse talent pool. Change management leadership so that change.
Apr 2010 - Jan 2013
Service Management Centre Manager
Manage a customer service operation supporting planned business initiatives and telco strategic partners
Apr 2009 - Apr 2010
Contractor
Supporting the Customer Care delivery of high value services tailored to the Dealer and Retail segments. Effective leadership of the Dealer/Retail, Credit Review and Porting teams. Continuous improvement of systems, processes, services and reporting in line with current technology and business practices. This was a contract role while there was a Customer.
Sep 2008 - Mar 2009
Contact Centre Service Manager
Oct 2006 - Aug 2008
Team & coworkers
Colleagues at ASSA ABLOY Opening Solutions
Other employees you can reach at assaabloyopeningsolutions.com. View company contacts for 2910 employees →
SB
Szabolcs Bárány
Colleague at Assa Abloy Opening Solutions
Budapest Metropolitan Area, Hungary
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JŁ
Jędrzej Łaszczyński
Colleague at Assa Abloy Opening Solutions
Leszno, Wielkopolskie, Poland, Poland
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SC
Sonja Calie
Colleague at Assa Abloy Opening Solutions
Flemish Region, Belgium, Belgium
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FG
Fabien Guilmant
Colleague at Assa Abloy Opening Solutions
Criel-sur-Mer, Normandy, France, France
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RD
Roger Dannebrant
Colleague at Assa Abloy Opening Solutions
Greater Norrköping Metropolitan Area, Sweden
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LS
Linn Selander
Colleague at Assa Abloy Opening Solutions
Eskilstuna, Södermanland County, Sweden, Sweden
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KM
Kayla Meek
Colleague at Assa Abloy Opening Solutions
Olathe, Kansas, United States, United States
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AJ
Aidan Jones
Colleague at Assa Abloy Opening Solutions
West Midlands, England, United Kingdom, United Kingdom
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VO
Vaclav Ouředník
Colleague at Assa Abloy Opening Solutions
Prague Metropolitan Area, Czech Republic
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EG
Erik Gipling Karlsen
Colleague at Assa Abloy Opening Solutions
Moss, Viken, Norway, Norway
View →
Szabolcs Bárány
Colleague at Assa Abloy Opening Solutions
Budapest Metropolitan Area, Hungary
View →
JŁ
Jędrzej Łaszczyński
Colleague at Assa Abloy Opening Solutions
Leszno, Wielkopolskie, Poland, Poland
View →
SC
Sonja Calie
Colleague at Assa Abloy Opening Solutions
Flemish Region, Belgium, Belgium
View →
FG
Fabien Guilmant
Colleague at Assa Abloy Opening Solutions
Criel-sur-Mer, Normandy, France, France
View →
RD
Roger Dannebrant
Colleague at Assa Abloy Opening Solutions
Greater Norrköping Metropolitan Area, Sweden
View →
LS
Linn Selander
Colleague at Assa Abloy Opening Solutions
Eskilstuna, Södermanland County, Sweden, Sweden
View →
KM
Kayla Meek
Colleague at Assa Abloy Opening Solutions
Olathe, Kansas, United States, United States
View →
AJ
Aidan Jones
Colleague at Assa Abloy Opening Solutions
West Midlands, England, United Kingdom, United Kingdom
View →
VO
Vaclav Ouředník
Colleague at Assa Abloy Opening Solutions
Prague Metropolitan Area, Czech Republic
View →
EG
Erik Gipling Karlsen
Colleague at Assa Abloy Opening Solutions
Moss, Viken, Norway, Norway
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1 education record
Wayne Funnell education
-
Naenae College
FAQ
Frequently asked questions about Wayne Funnell
Quick answers generated from the profile data available on this page.
What company does Wayne Funnell work for?
Wayne Funnell works for ASSA ABLOY Opening Solutions.
What is Wayne Funnell's role at ASSA ABLOY Opening Solutions?
Wayne Funnell is listed as NZ Customer Service Manager at ASSA ABLOY Opening Solutions.
What is Wayne Funnell's email address?
AeroLeads has found 1 work email signal at @gwagroup.com for Wayne Funnell at ASSA ABLOY Opening Solutions.
What is Wayne Funnell's phone number?
AeroLeads has found 1 phone signal(s) for Wayne Funnell at ASSA ABLOY Opening Solutions.
Where is Wayne Funnell based?
Wayne Funnell is based in Auckland, Auckland, New Zealand while working with ASSA ABLOY Opening Solutions.
What companies has Wayne Funnell worked for?
Wayne Funnell has worked for Assa Abloy Opening Solutions, Gwa Group Limited, Mercury, The Warehouse Group, and Auckland Council.
Who are Wayne Funnell's colleagues at ASSA ABLOY Opening Solutions?
Wayne Funnell's colleagues at ASSA ABLOY Opening Solutions include Szabolcs Bárány, Jędrzej Łaszczyński, Sonja Calie, Fabien Guilmant, and Roger Dannebrant.
How can I contact Wayne Funnell?
You can use AeroLeads to view verified contact signals for Wayne Funnell at ASSA ABLOY Opening Solutions, including work email, phone, and LinkedIn data when available.
What schools did Wayne Funnell attend?
Wayne Funnell studied at Naenae College.
What skills is Wayne Funnell known for?
Wayne Funnell is listed with skills including Strong Relationship Building Skills To Enhance Business Opportunities, Cost Centre And Operational Reporting Through To Ceo And Board Level, Experienced In Leading Sales Teams, Experienced In Training Design And Facilitation, Business Analysis, Sales, Change Management, and Customer Experience.
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