• Leadership and Strategic Management• Performing in Organizations• Entrepreneurship• Strategic Marketing Management• Change Leadership• Financial Concepts and Practice• Managing People and Organisations• Risk Management

• Increased turnover of the organisation by a significant margin for the period at the business• Initiated a review of the aims, objectives and values of the organisation• Developed communication channels with various stakeholders (i.e. Clinicians, Management, other staff, Patients, Labs, Suppliers, etc.)• Developed a systematic recall process for all existing patients to ensure that NICE guidelines were followed, whilst simultaneously ensuring that the business maximised its opportunity to engage with its patients• Reviewed all components of the business, providing a comprehensive evaluation of all aspects of the business along with suggestions to improve each area

• Responsible for a multi-branded, multi-site organisation - targeting different segments of the market• Established the visions for each brand. Interpreted the vision in practical terms - creating strategies, processes and protocols for each brand• Responsible for the delivery of multiple GDS and PDS contracts• Developed a culture of ethical dentistry• Created a culture of quality• Devised a culture of Continuing Professional Development (CPD), which added value to both the individuals and the business• Initiated a culture of working in a systematic and process driven environment• Created a culture which used Management Information to improve personnel, processes and systems• Responsible for the delivery of P&L targets• Created and developed various strategies for the business (i.e. HR, Operations, Business Development etc.)• Developed a recall strategy to retain a high % of existing patients• Identified opportunities to maximise growth, increase customer service and/or employee engagement.• Formulated a strategy to build the infrastructure for the organisation, enabling the business to have a model which allows it to have the appropriate skill sets, processes, systems and individuals in place for future growth• Development of the Management team at all levels to enable the business to have the ability to deliver to customers as well as internal stakeholders• Identified marketing opportunities which allowed the business to focus on its target audience, facilitate growth (in terms of volume) and increasing the value of time• Clinical Governance and Quality Assurance - ensuring that the organisation delivered the best practice. Developed an internal auditing and safeguarding system to ensure that the quality of the service delivered was at a high level • Responsible for acquisitions being incorporated into the business• Led and delivered multiple projects whilst managing the routine activities

• Directly managed ten Team Managers with overall responsibility for over 200 staff• Developed Team Managers to enable them to achieve their personal development plans• Managed through a period of organisational restructuring which involved redundancies andconstant changes to both processes and personnel• Managed a working relationship with a third party supplier to ensure that employee issues were dealt with according to the procedures and vision of the company• Maintained attrition rates under 15% despite the organisation going through a redundancy phase. Attrition rate under normal circumstances was kept to under 2%• Developed clearance plans for work to ensure that the business maintained a world class service• Forecasted the FTE requirements on several different processes, taking into consideration numerous influencing factors• Projected the effects of changes made to the processes and personnel• Developed and implemented plans which would minimize the impact of change and ensure that any change was maximised to fulfil its potential• Worked closely with various stakeholders to implement changes which reduced the cost per client and improved the quality of the customer experience• Developed the strategy, forecast and organisational change for the reduction of the workforce in line with taking work offshore