Wayne Garrison Email & Phone Number

United States

Responsible for managing all facets of commercial construction projects, including planning, supervision, subcontractor coordination, budget oversight, and risk analysis.• Directed construction teams, subcontractors, and deliveries to ensure on-schedule and on-budget project completion. Completed construction site inspections.• Prepared comprehensive reports, negotiated contracts, feasibility studies, and secured building permits to streamline project processes.• Collaborated with estimating teams to create winning proposals, resulting in securing projects exceeding $10 million in value.

Central Pennsylvania

Managed technology infrastructure and initiatives for a large restaurant franchise group.• Developed and managed technology strategies to enhance operational efficiency and guest experiences for company owned locations.• Oversaw and deployed systems, infrastructure, data security, compliance, and technology-related projects as the Operational Technology Lead.• Provided training and support to optimize technology utilization and maximize business success. Conducted large scale training sessions as well as one on one training for franchisees and teams to enhance skill development.

Offered expert advice to restaurant franchisees, focusing on improving operations, compliance and profitability.• Guided and coached franchisees utilizing soft skills and to enhance customer and staff experience, crisis management, profitability and identify growth opportunities.• Conducted restaurant evaluations and identified areas of opportunity in food safety standards, overall operations, financial management, training, and marketing.• Facilitated team development and support, resulting in increased overall operational efficiency and profitability by utilizing both oral and written communication skills.

Member of the executive management team overseeing 240 restaurant locations across 16 counties.• Managed construction and design efforts for all new and remodel locations, collaborating with franchisees, headquarters, vendors, and contractors.• Oversaw equipment and parts ordering processes for franchisees, provided training and support on systems and processes.• Reviewed contract terms on behalf of franchisees, coordinated project schedules to meet timelines, reviewed project plans, assisted franchisees hold construction teams accountable.

Managed a high-volume, multi-unit franchise, achieving exceptional results in various aspects of operations.• Identified improvement areas for existing locations and executed action plans to enhance overall operations and profitability.• Oversaw the startup of a new franchise unit, managing construction, equipment installation, permits, marketing, hiring, and training.• Developed HAACP plans, waste management plan, training procedures, productivity tracking systems which assisted in consistently exceeding company goals.

Founded and managed an independent hardware and automotive parts store as well as delivery service.• Developed and executed business and marketing plans, managed real estate acquisition, managed vendor and customer relationships for this retail and wholesale location.• Created and maintained a unique inventory control database and scanning system.• Cultivated customer loyalty through innovative programs and superior knowledge and customer service.