Wayne Gasperini Email & Phone Number

Denver, Colorado, United States

Boulder, Colorado, United States

Boulder, Colorado, United States

Boulder, Colorado, United States

Boulder, Colorado, United States

Boulder, Colorado

Lone Tree, Co

• Supported the day-to-day operations while helping manage a $13M full-line retail store, guiding all team members on customer service and the company’s culture with specific responsibility for Human Resources, operations and the customer experience.• Coached and developed a high-performing workforce, leading in terms of performance management including personnel performance reviews to identify accomplishments and opportunities.• Developed and implemented business strategies to improve financial revenue and customer-level services.• Managed and directed all back-of-house processes including customer accounts, risk management, E-commerce order fulfillment, business transactions and warehouse operations. Notable achievements while in the position included:- Facilitated cross-business collaboration with management teams while leading strategic activities using data analytics to develop business tactics to improve customer issues, resulting in improved financial and account growth. - Improved Net Performer Scores (NPS) by expediting customer escalations, resolving matters related to service and experience and by leading a prioritized culture focused on customer-first initiatives. - Completed monthly operational assessments while partnering with Store Manager to construct and deploy best practices to achieve company innovations and improve the success of product launches and product experiences. - Reduced shrink from 0.54% to 0.34% in 2016 and 0.34% to 0.26% in 2017. - Produced consistent year-over-year shrink results at or below company goals/expectations at all times.- Improved audit compliance from 90% to 98.6%, leading all stores in compliance and operations.- Led the development of 7 Product Advisors and Service Advisors into Assistant Store Managers, Service Advisors, Business Experts and Cloud Technical Experts within the organization.

Greater Denver Area

• Led the operations of a 25-store, $35M district, implementing a focus on the achievement of company growth, key performance indicators (KPIs) and customer growth. • Led in terms of management hiring while simultaneously directing market personnel and building teams of 225 employees. • Correctly interpreted financial results, analyzed profit & loss (P&L) and assessed statistical data to develop and execute weekly, quarterly and annual business plans and budgets. • Prepared detailed reports and presentations on sales metrics, company initiatives, team relations and customer insights for corporate teams and district meetings. • Completed monthly audits and partnered with Loss Prevention to construct and deploy initiatives to achieve consistent and improved shrink goals, transaction accuracy, customer in-stocks and inventory levels. • Continually evaluated staff, advising on performance management challenges related to key performance indicators and compliance to corporate programs related to financial results, accounting practices, project completion, safety protocol and corporate initiatives. • Planned and successfully executed new store renovations and market refresh programs in line with allotted project budgets.Notable achievements while in the position included: - Worked in collaboration with cross-business departments to redesign company-wide logistics and scheduling systems, improving efficiencies related to financial loss, project completion, inventory management and labor expenditures. - Established a mentorship program for area leaders to enhance results in sales, customer growth, asset protection, financial reconciliations, vendor relations and the implementation of corporate infrastructures.- Awarded “Superior Team Development” and “Regional Field Manager of the Year” in 2013 and the “Divisional Emerging Leader” and “Mentor of the Year” in 2014.

Northern Colorado

• • Managed both operations and the performance of 2 different districts in a 4-state territory consisting of a 16-store, $17M market and a 12-store, $13M market, supporting the growth and development of 120 employees. • Planned and deployed advanced software and PC programs to support improvements in in-store customer insights, project planning, dashboard initiatives and overall risk assessments throughout multiple markets.• Organized, directed and carried out programs related to all phases of corporate initiatives, vendor relations and customer accounts, providing solutions to gaps in company programs and improving operational compliance. • Served as the project lead presenter for business teams on future company plans and utilized as an independent test market to initiate, deploy and present in-depth analysis of project results pertaining to financial and customer impact. Notable achievements while in the position included:- Created and executed an improved training program for field leadership, driving the individual success of 19 Field Managers in the achievement of in-store metrics and district key performance indicators (KPIs). - Awarded the “Best Turnover Reduction” in 2006, “Best Controllable Profit” and “Lowest Shrink” in 2007, “Best Shrink Improvement” in 2008, “Best People Performance P&L” in 2009 and the “Leadership Development Series” in 2009.- Increased sales by anywhere from 8.5% to 9.5% annually and reduced shrink from 4.56% to 2.2%, which consistently exceeded company goals and expectations. - Recognized as a Chairman’s Circle Award nominee in 2009.