Wayne Glover Email & Phone Number

Eastwood, England, United Kingdom

Nottingham, United Kingdom

• Successfully resolved a database translator issue for a customer within 3-days and subsequently avoided a £250K late delivery fine for Capita.
• Integrated a Call Vision product with an Avaya Red solution for an Ambulance Service including integration to a voice recording solution and control room software solution with real time data. Delivered the project.
• Maintained strong stakeholder relationships, influenced decisions and ensured effective communication through all project stages.
• Engaged with clients via workshops to gather reequipments before preparing documentation and writing code that is to be delivered to a customer site.
• Delivered product training via the Azure classrooms to Project Delivery Engineers, Trainers, Testers, Architects and Product owners, assessed performance and recognised individuals’ needs for further coaching and.
• Led the implementation of new phone switches for a number of Police Force clients including documentation of requirements before writing call flow code onto a new phone system.

Nottingham, United Kingdom

• Ensured the provision of third-party integration and created a core Call Vision software portfolio.
• Delivered a multiple projects for Police customers that included the Call Vision scoping, configuration, implementation, testing and sign off of an integrated solution.
• Prepared documentation including project plans as well as assisted with technical pre-sales requirements and tender documents.
• Remained open and flexible towards working hours to meet the varying demands of the job working in a 1 week in 3 on rota supporting 999 mission critical systems.
• Hosted Azure classrooms to create and distribute virtual servers to train Capita field engineers with the Call Vision software portfolio.

Nottingham

• Scoped and wrote real time displays to be hosted in 999 control rooms as seen on ‘999 What’s Your Emergency’.
• Managed/delivered the deployment of a resilient call logging and real time display solution for Highways England hosted from 2 regional contact centres and supported 11 regional control rooms across the UK.
• Scoped and purchased hardware for the Highways England project and installed/configured the bespoke software.
• Successfully managed the first Cisco UCCE PBX blue light solution implementation into Welsh Ambulance Service.
• Ensured that projects were managed/delivered into 999 contact centre environments within challenging budget and schedules.
• Scoped and costs projects with customers acting as a technical sales lead and then managing the successful delivery within scope

Nottingham

• Supervisory responsibility for 2 direct reports, monitored performance and ensured a high-level of service desk, field and project delivery support.
• Ensured that incident and service request details were aligned with internal procedures and SLAs.
• Recognised as the escalation point for all members of staff on call.

Nottingham

• Supported NHS Ambulance customers using the Call Vision software.
• Assigned as a Senior Engineer to identify/resolve technical issues with the Call Vision bespoke software.
• Exceeded performance levels and achievement promotion into a management position.
• Developed a PHP/MySQL CRM, ticketing, asset management and reporting system from scratch via command line which is still being used today to May 2019

Nottingham

In this role I provided ICT support for the whole of East Midlands Ambulance Service, which consisted of 49 ambulance stations and remote sites, four control rooms, two being 999 and two being patient services control rooms. I provided support at 1st, 2nd and 3rd line levels and often mentored and trained existing and new members of staff, in addition to.

Stoke-on-Trent, United Kingdom

In this role I worked on the internal ICT service desk as a 1st line support engineer, dealing with desktop issue remotely. On occasions visiting users PC's for fault finding and fixing issues. I was also responsible for mentoring and training new members of staff to the team.

Education record

Education record

High School