Wayne Gomez

Wayne Gomez Email and Phone Number

Business Service ECC Support @ Comcast
Philadelphia, PA 19103, US
Wayne Gomez's Location
Denver Metropolitan Area, United States
Wayne Gomez's Contact Details

Wayne Gomez personal email

n/a
About Wayne Gomez

Experienced IT professional with over 15 years of experience working in corporateenvironment supporting remote and local customers on multiple levels. Strengths include solid communication and problem-solving skills and adapting to change. Experience working independently and in a team environment.

Wayne Gomez's Current Company Details
Comcast

Comcast

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Business Service ECC Support
Philadelphia, PA 19103, US
Website:
comcast.com
Employees:
60190
Wayne Gomez Work Experience Details
  • Comcast
    Business Services Ecc Tech2
    Comcast Oct 2015 - Present
    Centennial
    Technical Support of Internet and Voice for Business Customers. Trouble shooting Fiber and PrI along with internet and voice modems. Experience with Juniper, Ciena and Edgewater devices. Support Polycom and cordless phones. Provide voice support configuration of switches. Open and close tickets using Remedy. Trouble shoot using IMS, BACC and Scout monitor. Escalate trouble tickets and follow up with next level of support. Provide SME support in the Team chats. Pilot new systems.
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  • Cna Insurance
    Service Support Analyst
    Cna Insurance Oct 2014 - Oct 2015
    Littleton
    Service Support Analyst Help Desk support of proprietary applications for internal customers and CNA Central website for external customers. Maintain incidents using Remedy, apply PST's, KB's and Asystso to trouble shoot. Windows XP and Windows 7 and Windows 8 support.
    View
  • Cna Insurance
    Lan Administrator
    Cna Insurance Jan 1997 - Oct 2014
    Littleton Colorado
    Desk side support for more than 250 customers and five field offices. Supported Windows XP and OS2 platforms. Managed office relocation, restack and refreshes. Supported Disaster Recovery exercises. Maintain asset management. Setup and configured Xerox printers.
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Wayne Gomez Skills

Disaster Recovery Data Center Visio Windows Server Cisco Technologies Enterprise Architecture Servers Active Directory Vendor Management Itil System Deployment It Operations Process Improvement It Management Software Documentation It Strategy Insurance Vmware Technical Support Customer Service Xerox Printers Ups Systems Wireless Networking Windows 7 Hp Printers Business Process Improvement

Frequently Asked Questions about Wayne Gomez

What company does Wayne Gomez work for?

Wayne Gomez works for Comcast

What is Wayne Gomez's role at the current company?

Wayne Gomez's current role is Business Service ECC Support.

What is Wayne Gomez's email address?

Wayne Gomez's email address is wa****@****cna.com

What skills is Wayne Gomez known for?

Wayne Gomez has skills like Disaster Recovery, Data Center, Visio, Windows Server, Cisco Technologies, Enterprise Architecture, Servers, Active Directory, Vendor Management, Itil, System Deployment, It Operations.

Who are Wayne Gomez's colleagues?

Wayne Gomez's colleagues are Jeff Schreiner, Georgina Albanis, Maurice Starks, Manuel Santos, Linda Wagner, Oleksandr Ianovskyi, Lindsay Piecuch-Kirouac.

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