Proficient in CRM (Salesforce), marketing automation (Salesforce Marketing Cloud), and Google Analytics.Collaborates proactively with marketing stakeholders to gather business requirements and translate them into technical requirements for BI teams.Develops and recommends new KPIs to enhance visibility into marketing performance.Implements and documents processes to drive best practices and improve data quality across marketing operations.Validates data integrity and assists in developing and implementing reporting tools for custom analysis.Analyzes marketing effectiveness and provides actionable insights for performance optimization.Utilizes various data sources to optimize marketing campaigns and prepare comprehensive sales and pipeline reports.Enhances channel efficiency through attribution insights for media spend optimization.Supports weekly reporting and quarterly forecasting processes, delivering business insights and recommendations.Collaborates with external partners, such as agencies, for data collection and reporting.Creates holistic dashboards integrating data from multiple sources for senior management presentations.

Reporting Tools DevelopmentMonitoring DashboardsMigration SupportTool AdministrationData ManagementSales Process ImprovementDocumentation and Training

Responsible for accelerating lead generation, increasing qualified opportunities for our acquisition sales team, and ultimately driving revenue for Onica, a Rackspace Company. Develop and qualify outbound prospects through marketing-qualified leads, along with leads from trade shows and other hand-raisers. Qualifying potential customers with Onica solutions.Developed automation tools, documentation, processes, and lead workshops.Utilized many tools such as; MS Excel, Salesforce lightning, ZoomInfo, Overloop, Outreach, MS Outlook, LinkedIn Sales Navigator, PowerBI, and QlikSense

- Maintain a large pool of customers in designated territory- Solve customer’s pest problems whilst carrying out excellent customer service- Responding to customers’ requests for various pest control services- Identifying opportunities to sell additional company services and products- Work through reports to maintain retention levels- Keep updated with Texas Department of Agriculture’s rules and regulations

- Representing Newcastle Advanced Technology Centre (ATC) in the Global technology innovation contest (GTIC) 2018 Europe ATC Finishing Second in Europe for the entered category of Tech For Good.- Collaborating with a range of people; immediate team, wider team, various levels from around the business, external trainers, and a team in Latvia to complete a proposal for the GTIC 2018.- Presenting to over 300 students at a single event.- Leading and training 100’s of people over a course of different weeks, of which a handful have been offered places on the apprenticeship programme.- Taking a lead role in ensuring the team is aware and compliant with General Data Protection Regulations implemented by Europe Union.- Altering the teams working methods for recording and reporting data to become more streamlined and efficient.

Part-time work opening and closing the shop, maintaining the shop, scheduling, contacting, dealing with customers.

Shift work as part of a team through taking customer orders, clean shop floor, prepare and stock food.

Working autonomously on weekends serving customers, depositing money, counting the safe and till, Cleaning, and closing the store.