Wayne Gordon Email & Phone Number

Chancery Lane, London, England, Gb

London, England, Gb

CCBI Global Markets (UK) Limited is a wholly-owned subsidiary of CCB International (Holdings) Limited ("CCBI"). CCBIUK is a category 1 ring dealing member of the London Metal Exchange, providing a full range of commodities derivatives services regulated by the FCA. CCBIUK has approximately 50 users spread across London, Hong Kong and Singapore. This means the role is varied in applications and user expectations, in a responsive and ever changing environment. This role includes hiring and managing the IT team made up of 1st, 2nd and 3rd line Infrastructure, helpdesk, and contractors over 5 sites. Many additional roles such as BCP deputy, First aider, Procurement and Contract contact, and IT representative in senior management meetings for business direction and development. Understanding the vendor relationships and using them to improve both business service levels, and also undertake cost improvements or evaluations of existing contracts saving hundreds of thousands of pounds over the duration of the contracts for the business

London, Gb

Established by Thomas Heatherwick in 1994, Heatherwick Studio is recognised for its work in architecture, urban infrastructure, sculpture, design and strategic thinking. Today a team of 180, including architects, designers and makers, work from a combined 6 studio and workshop locations around Kings Cross, LondonResponsibilities:• Design and implement IT Infrastructure solutions in partnership with 6x other London based team members.• Review of servers including Windows 2008R2 / 2012 / 2012R2• Manage messaging systems such as Exchange 2010 and Office 365• Monitoring Network Performance and Server & Application solutions using Solarwinds Achievements:• Upgraded virtualized environment to version 6.0u2 with increased resources of data storage, network connectivity and throughput.• Deployed a new Solarwinds environment for proactive monitoring of network.• Assisted in fit-out of server room extension for increase server cabinet storage and facilities.

London, London, Gb

Knight Frank is the leading independent property consultancy in the UK offering agency and professional advice across Commercial, Residential and Rural sectors. Established in 1897, with over 110 years’ experience, they provide clients with global coverage via 417 offices and over 13,000 people throughout Europe, Asia Pacific, Africa, the Middle East and the Americas.Responsibilities:• Directly manage a team of 4 members made up of 2nd and 3rd line Infrastructure support analysts, as part of a larger team of 100+ IT members. Undertake recruitment of new staff members.• Participate in senior management meetings for scheduling of Residential and Commercial office fit-outs, relocations or upgrades where necessary for all IT related services.• Management of alerts from Knight Frank systems and ensuring the appropriate remedial action is performed.• Liaison with 3rd Party vendors for procurement and deployment of services and equipment to offices.• Monitor and analyse network performance across the organization’s LANs, WANs, and wireless deployments.• Monitor system capacity to determine its effect on performance and recommend enhancements to meet new or changing network demands.• Maintain Triton Websense appliances and policy rules for corporate website security and compliance issues. • Initiate vendor contracts and assist with departmental purchases of hardware and software.Achievements:• Standardize EMEA office deployments to include new 4K technology and video conferencing.• Reviewed, procured and organized deployments of Avaya Poe switches and APC UPS devices to Remote offices.• Migrate various internal departments and remote offices to Lync 2013 for VOIP from Alcatel PBX system• Implement new scheduling and Rota shift support as required by business processes.• Upgrade virtualization environment to VMware 6.0u2 for DRS and HA configurations.

London, Gb

Global Aerospace is a leading provider of aerospace insurance with a worldwide portfolio of clients who are engaged in every aspect of the aviation and space industries. This role is based in London but provides direct remote and onsite support for the European offices in Paris, Zurich, and Cologne. The team also supports offices in Canada and throughout the United States.Responsibilities:• Lead IT Technician working in partnership with 6x other London based team members, 3x remote members in USA, and 2x members in Canada.• Management of post incident reviews, reports and raising incident actions for lessons learned.• Root cause analysis and resolution of service impacting problems/issues.• Service Management and reporting of monitored Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) using Key performance indicators (KPI’s) on a 24-7 basis.• Review of servers including Windows 2003 / 2008R2 / 2012 / 2012R2• Manage messaging and communication systems such as Exchange 2010 and Lync 2010• Managed MS SQL 2005 / 2008 clustered components and devised monitoring solutions.• Monitoring Network Performance and Server & Application solutions using Solarwinds Achievements:• Assist with the deployment of two new backup solutions, Veeam Backup and replication for VMware virtual environments, and Symantec BackupExec for physical environments.• Deployed VMware 5.0 virtualized environment and upgraded to version 5.5 with increased resources of datastorage, network connectivity and throughput.• Upgraded the Solarwinds environment to new split role virtualized servers and application versions.• Implemented an improved MS Exchange 2010 clustering SAN design using Database Availability Groups (DAG) and Client Access Server Arrays (CAS) for increased high availability and failover.• Implemented a new RemoteAccess solution on Windows 2012R2 with internal Remote Application with SSO.

London, Gb

An international architecture and design firm with 400+ employees. The company has IT environments across 11 global sites in United Kingdom, China, Germany, Italy, and Saudi Arabia.Responsibilities:• IT Infrastructure Manager and 3rd line Engineer taking on responsibilities of entire IT Team of 10 individuals across two main London sites.• Liaise directly with the business management team to ensure requirements and standards are upheld• Management of post incident reviews, reports and raising incident actions for lessons learned.• Solid history of Business As Usual (BAU) support Management.• Root cause analysis and resolution of service impacting problems/issues.• Service Management and reporting of monitored Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) using Key performance indicators (KPI’s) on a 24-7 basis.• Experience in Incident management processes such as Priority 1, Major and Critical service outrages. • Forecasting and management of department budget spend and pursuing cost savings via virtualisation of the application and hardware landscape.• Undertake operational service improvements with vendor management and reviews.• Initiate vendor contracts and prepared departmental and company budgets for IT services.• Review of servers including Windows 2003 / 2008R2 / 2012• Manage messaging and communication systems such as Exchange 2010 and Lync 2010• Managed MS SQL 2005 / 2008 clustered components and devised monitoring solutions.Achievements:• Assist with the floor design and computer services fit-out for new office spaces in the London buildings.• Deployed new 10Gb PoE switches and managed cabling solution across various server room installations.• Migrated standalone physical and MS HyperV 2008 systems into a new MS HyperV 2012 cluster.• Designed a new MS Exchange 2010 clustering service using Database Availability Groups (DAG) and Client Access Server Arrays (CAS) for increased high availability and failover.

London, Gb

A global ticketing, marketing and CRM system deployed through Hosted and onsite installations. Consisting of 35 staff managing 1000+ users across various companies and countries in the United Kingdom and Europe.Responsibilities:• Lead a team of 5 direct reports as the Deliver Manger of Platforms, with IT Manager responsibilities.• Provided 1st to 3rd line production and project support for desktops, networks, telecommunications, and applications.• Prepared departmental and company budgets for IT services such as operational costs, maintenance contracts, employee wages and expenses.• Installation and configuration on Cisco ASA firewalls and switches.• Installed and maintained server networks consisting of Windows 2003 / 2008R2 / 2012• Configured and managed SQL 2005 / 2008 clustered components.Achievements:• Part of the new office-relocation committee and assisted with the design and fit out of the new head office within London from property searching to relocation completion.• Member of the Change Management and of the Senior Management team with input to the company’s commercial and technical direction.• Consultation and “Hands-on” deployments of bespoke Enta Ticketing Solution platforms for internal and external client departments. • Designed and implemented customer environments using VMware ESXi 4.1 /5.1, MS HyperV 2008, Citrix XenApp v4.5 / v6.5 for bespoke published applications.• Configured Load balancing and DMZ appliances such as Citrix NetScaler v10 and Coyote appliances to increase availability and fault tolerance in the environment.• Technical lead on Datacentre relocation project. Includes analysis, redesign, consolidation and re-deployment of all business hardware and technologies in line with PCI standards.• Reviewed vendor contracts and negotiated cost savings and improvements.• Implementation of Nagios & vOps for IT monitoring and capacity planning that enabled the organization to identify and resolve IT infrastructure problems

An IT support and outsourcing service provider, for all aspects of business solutions. Consisting of 30+ staff with clients ranging from small business environments of 5+ users, to larger 1000+ international user companies.Responsibilities:• Remote and Onsite installation, configuring and administration of various virtualisation technologies such as VMware ESX 4.1 and Microsoft Hyper-V 2008• Remote connectivity solutions such as Microsoft Terminal Services, 2X ThinClientServer and Citrix Presentation Server / XenApp 4.5.• Supported multiple clients from the America’s, Europe and Asia – Pacific regions both remotely and travelled to international offices when required.• Participate in out-of-hours, Oncall, and 24-7 support and incident management with various vendors.• Undertaking network infrastructure, desktop / server and Vendor issues that arise through customer focused change control management.Achievements:• Assisted in new offices design and deployment for financial client across London and the European sites. Onsite visits to install and configure equipment and services.• Assisted in the Disaster Recovery and Business Continuity Plans for various clients with scheduled trial runs at remote offices.• Assisted in the separation of business technology and data after being split up in a corporate sale• Installed and configured a new security video system for monitoring and recording of building access to sensitive data locations.• Designed client’s requirements for server room uninterruptable power supply units. • Deployed new PoE switches and managed cabling solution across various server room installations.• Migrated standalone physical systems into a new MS HyperV 2008 or VMware 4.x environment.• Increased client hardware capacity and redundancy with equipment upgrades to extend device lifecycles.• Designed and delivered new wireless solution by using signal heat mapping and architecture floor plans.

An IT consultancy solutions provider working with various clients ranging from small business environments of 5+ users to larger 100+ user companies across Australia and New Zealand.Responsibilities:• Installation, configuration and administrating on both hardware and software of various UNIX, Linux, Microsoft Windows NT4 - 2003 fileservers.• Monitoring and maintaining their performance and data redundancy ranging from 10 to 500 users.• Personal onsite consultation and reporting with multiple clients• Resolving issues and assisting with all desktop and server issues that arise via phone, fax and email.• Managing desktop environment across clients involving a mix of Win3.X - WinXP machines with a variety of applications and programs such as Citrix Metaframe XP.Achievements:• Assisted in windows 3.x migration to Windows 98 environments using a standard cloned software image and hardware. Deployed to various client sites across New South Wales, Australia.• Assisted in Windows NT 4.x to Windows 2003 server migration for improved security and stability.

An IT service provider who support Novell and Windows networks. Managing various environments ranging from small 3+ users to larger 1000+ user companies across Australia.Responsibilities:• Administrating of Novell NetWare 4.x - 6.x fileservers, Windows NT 4.x - 2000 servers and LANtastic networks across various client LAN / WAN environments.• Monitoring and management of messaging systems including Exchange 5.5 / 2000 servers and Lotus Notes 4.x - 5.x servers.• Create and maintain IT Policies and Procedures in line with customers and company guidelines.• Undertook regular client server reviews to ensure effective solutions are in place with backup procedures.Achievements:• Assisted in Windows Exchange 5.5 migration to Windows Exchange 2000 server migration for improved performance and stability of messaging system.• Assisted in Windows NT 4.x to Windows 2000 server migration for improved security and stability.• Created new standard deployment image for clients specific Windows 98 desktops across 1000+ users.

It Masters Short Course

Finance And Insurance Industry Specific Courses

Prince 2 Foundation Course, Project Management

94064-Fa2 First Aid At Work Training Course

Bachelor Of Information Technology, Network Engineering

Cns203 Basic Administrator For Netscaler 9., Citrix

Ccna Certificates 1 – 4, Cisco Network Academy

3669 Network Engineering – Diploma, It Network Engineering