Wayne Grinthal Email & Phone Number

Woodbury, New York

Design, develop, format, and manage printed and electronic User Guides, Administrator Guides, Training Manuals, Maintenance Manuals, e-learning modules, videos, and field-testing procedures for hardware and software systems marketed to municipal transit authorities in North America. Applications and devices documented:• Relational Databases• Real-Time Dispatch and Mapping Software• Fault and Performance Reporting Software• Wireless Data Transfer• Voice/Radio Communications• Network Infrastructure and Operationo Interface with subject-matter experts to learn and confirm product functionality, establish knowledge requirements, and develop operating, testing, and training procedures.o Develop HTML/XML help files, both for local installation and online access by users to a remote server.o Maintain all hard-copy and electronic document libraries using Confluence, SVN, GIT, and SharePoint document-management software.o Conduct in-house and on-site product training sessions from training and user documentation.

Researched and wrote proposals and responses to prospective customers' RFP/RFQs for the company’s Publishing Services Sales group.Acted as a liaison between business operating units and prospective customers.Interfaced with operating units - print production, online publishing, journal circulation and fulfillment, and editorial management - to determine service and pricing information.

Independently wrote and/or edited all textual and graphical content in user, service, and maintenance manuals for medical products and accessories marketed in the U. S. Maintained familiarity with U. S. FDA regulations on medical device labeling.Ensured that all medical device labeling, marketing and training materials were in compliance with internal Olympus and FDA requirements.Worked on PC, Macintosh, and UNIX platforms.Owned and managed print and electronic document libraries and archives.Developed and implemented quality improvements in user documentation as necessary, based on continual review of the material, market and regulatory considerations, and feedback from internal and external Olympus customers.Researched new formats and/or media for improved usability and convenient delivery of material, including the distribution of instrument cleaning instructions via streaming video over the Internet.