Wayne Guest Email & Phone Number

Peterborough, Gb

March, Cambridgeshire, United Kingdom

Identified & seconded into specialist areas of competence according to Tesco business model▪ Epos Area Trainer | SecondedFormulate training guides & flow charts to build capability around processes & usage of newly implemented EPOS system ‘PCMS’ Develop content, deliver training & coach a diverse population & levelsManage expectations for 150 corporate & franchise store teams & support colleagues across UK Self managed ‘in-house’ SME, managing my own diary to organise time to train stores pre & during launch to ensure smooth transition & enable stores to conduct business as usualEffective time planning, flexible around the installation schedule & project needs▪ Human Resources | SecondedChange Manager | Implementation of ‘Intellinet’ payroll system to ensure HMRC compliance Deliver training to store managers & support post implementation [34 stores]Performance management of all staff | managers & colleaguesER | Investigations, disciplinaries, grievances & appeal meetingsDeliver technical training & workshop animation to our ‘high potential’ staff community▪ Operational | Store ManagerLead operational teams (90 people) in 6 storesRecruit, develop & coach teams & managers across Norfolk, Cambridgeshire & Northamptonshire Manage weekly scheduling of stores to create customer service driven organisationMeasure team performance | delivery of sales, profits, people objectives & CXSupport multiple store openings across regions to ensure timescales & budget compliance▪ Achievements All operational objectives since 2013 exceeding sales & profit budgetsTransitioned 6 stores from Red status [critical deficiencies] to Blue, our highest operational standardImplemented on-boarding program which halved training time 120 ER cases full cycle, achieving HR KPI's & effecting £80kpa savings12% reduction in absenteeism across the regionSuccessful inventory management & reduced shrinkage from 4.1% to 0.5% in under 6 months

South West

- Overall store management including P&L accountability, cash office, inventory control- Support area with employment relation issues & in store people management

Port Elizabeth Area, South Africa

› Privately owned retail franchise operation comprising 4 sites employing 180 team members▪ HRBP | HR OfficerImplement restructure program with key focus on increasing employee productivity Rewrite policy & procedures, create organisational chart, redefine roles & effect redundancies Create competency framework | Job evaluations, formulate job descriptions & craft employee contracts Recruitment, training & performance appraisals, implement statutory health & safety regulations Mentor 100 staff in store team, delivering exceptional training & professional development▪ Store Manager | OperationsOversee daily operations over 100 customer accounts with a combined annual budget of £13.3mForecasts | department sales & purchase forecasts, stock procurement, costing & pricingDevelop expansion plans for fresh food & ambient productsForecast monthly, quarterly & annual sales targetsLead & participate in supplier, management & staff meetingsCollaborate with business owner to formulate & build store brandFoster positive relationships with business leaders, vendors, & customers▪ Achievements£1m in annual savings by implementing new efficient store process & reducing wasted resourcesExceed team goals through partnering with staff to share & implement customer service initiativesCoached & mentored associates leading to multiple promotions within my teams

› Convenience chain operating 850 stores throughout the UKPart of Cambridge group of managers responsible for achieving top ranking performance in the areaStaffing, inventory management, cash controls, customer service & store development▪ AchievementsConsistent Green / Blue rating for store assessments | 30% increase in profit year on year

› £14bn Company & largest Supermarket retailer on African continent & Indian Ocean IslandsAnnual turnover of responsibility: £24m Manage profit & loss of the store including sales & costingsManage a team of 200 people | development, training & succession planning of all staff & managersStore refits, category management, production planning for service departments & customer services

Cipd Diploma Level 5, Human Resources Management And Services, Level 5

Activities and Societies: CIPDAssociate

Cipd Certificate Level 3, Human Resources Management/Personnel Administration, General, Level3