Wayne Hamm Email & Phone Number

•Serves as process owner for New Employee Orientation •Acts as agency administrator for TRAIN (online Learning Management System) •Maintains accurate records and puts processes in place to ensure 100% completion of required training for employees and supervisors •Actively participates in all Achieving Customer Excellence (ACE) initiatives •Coordinates and serves as a liaison for cultural awareness efforts •Promotes participation in employee reward and recognition programs at the county and state level •Serves as agency coordinator and representative for external training partners and speakers

Tampa/St. Petersburg, Florida Area

Manages training programs and the learning experience for adult learners in a site. Hires, trains, and supervisors a staff of trainers. Develops/implements training programs for contact center personnel, which may include management development programs. Develops evaluation and validation instruments to collect and interpret data assessing organization needs and training program effectiveness. Identifies skill and knowledge requirements for sites/accounts through analysis of data from multiple sources. Designs learning strategies to fill needs as identified through analysis and in partnership with Coaches and Operations Managers. Conducts most complex training classes. Develops standards for monitoring agents/representatives. Ensures that feedback programs provide agents with guidance to correct problems. Conducts train-the-facilitator sessions to keep Trainers effective. Manages and documents progression through Coach Track Training, Learning Specialist Track Training, and OM Track Training programs.

Clearwater, Fl

1.Provides professional-level counseling and advice for incoming and returning students on academic programs and progress, financial aid, internships, careers, study abroad programs, and/or other related programs.2.Provides direct and comprehensive career counseling, advising, and student development guidance which includes networking with employers and community leaders to obtain information on job opportunities and facilitate job referrals; initiating, creating, and coordinating programs designed to help students create award-winning resumes and cover letters, interviewing and job search skills, and/or other related items; and/or performing related duties.3.Develops, manages, and communicates resources through program promotions, class presentations, training sessions, and faculty and community partnerships.4.Develops new student support services and programs, including on and off-site course offerings, new delivery formats, and partnerships with community agencies.5. Tracks, compiles, and collects information and prepares related reports in assigned program area; maintains related databases.

Master'S Degree, Organizational Leadership

Master'S Degree, Human Resourse Management

Activities and Societies: Golden Key Honor Society International Honor Society S.H.R.M. (Society of Human Resource Management)

◾Lean Six-Sigma Green Belt Certificate

Bachelors Degree, Adult And Continuing Education And Teaching

Adult Education With A Specialization In Education, Training And Development