Motivated, diligent and customer focused professional with above 3 decades of progressive experience delivering quality services in the industry across various environments with a sharp focus on developing and implementing process improvements to drive customer satisfaction and company growth. Demonstrated experience in management consulting industry with exceptional expertise in Medicare Advantage, Credentialing, Fingerprinting, and providing extraordinary Customer Service. Exceptional leader and client advocate with a passion for building and maintaining client relationships. Successful at training and mentoring employees to promote a culture of collaboration and continuous improvement. Outstanding strategic thinker and team builder with the abilities to succeed in any practical business environment. Strong work ethic and commitment to compliance with professional codes, regulations and company policies.CORE COMPETENCIES• Exceptional customer service skills with strong leadership and entrepreneurial skills• Highly motivated and passionate, with a strong orientation toward client relationships• Systematic knowledge and understanding of management-related problems, and conceptual tools• Exceptional organization skills with ability to prioritize and manage multiple tasks simultaneously • Skilled in counseling, problem solving and conflict management to ensure a smooth workflow• Solid time management with high precision in delivery in a deadline-oriented environment• Strong written and verbal communication skills for documentation and correspondence• Outstanding interpersonal skills with strong team spirit and great respect for diversity • Proficient in Computer System and MS Office (Word, Excel, PowerPoint etc.)