Wayne Harber Email & Phone Number

Orlando, Florida, United States

United States

Oversee the development and growth of the Global Appliance Team, this includes training of new hires, on boarding team managers from global sites in 4 countries. Oversee the performance and development of the global appliance team of over 100 specialists and 5 team managers in 4 countries.

Orlando, Florida Area

I play a vital role managing end-to-end operation of a specialty area (Best Buy Mobile and Tablets) within a Best Buy store. I support the direction of the General Manager in implementing sales action plans, monitoring business results, and driving execution of sales strategies. As the Specialty Sales Manager, Connections I myself have to be an expert in your respective department and apply holistic knowledge to drive profitable outcomes. Deliver on all aspects of the sales experience within your respective department through all touch points with Best Buy inside and outside of the store (eg. Online, Services, Delivery/Installation, Solutions etc.). Drive positive outcomes of key sales indicators within your department in support of Revenue, Margin, and NOP goals. Integrate partnerships and 3rd party programs specific to sales, training, and customer facing initiatives to ensure seamless experience. Engage customers using selling skills to build complex, connected solutions while maintain a balance of high velocity and high service. Motivate, coach, recognize, and performance manage employees to reach their full potential. Resolve complex customer issues.

Gretna

Oversee all operational aspects of running a store and gathers feedback to improve business performance. Support goal achievement of the overall organization, district and store through modeling and coaching strong salesmanship and positive behaviors, driving customer satisfaction and retention goals, and coordinating relationships within the Mall, Neighboring Best Buy Stores and the local Community at large. Directly lead a staff of 10 or more employees and oversee all operational aspects of running a Best Buy Mobile stand-alone store (P&L management, back office, cash handling, labor management, and scheduling, etc.)Oversee Shrink Programs and Merchandising Standards (inventory control, merchandising/store appearance, promotions, displays, signage, pricing, etc.)Analyzes store's performance indicators against team selling behaviors and goals; develop action plans to address objectives and achieve desired business results.Source, hire, and train staffOversee effective planning of team meetings and Training/Development Workshops.Conduct weekly 1-on-1 consultations with employees, and provide coaching recognition and feedback in such a way that creates an open and approachable culture in the storeConduct Sales and Service role-plays to assist each location's staff in providing complete solutions to each customer.Create community based partnerships that drive business and increase customer engagement.

Pensacola, Florida

Winter Garden, Florida

Meet and exceed customer experience and sales objectives for store. Supervise the overall daily operation of a store including hiring, development, discipline, and scheduling of employees to ensure an extraordinary customer experience, cost efficiency, and quality store operations. Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store. Complete accounting and paperwork associated with cash receipts and prices and conducts physical inventories. Job level is determined by meeting store opportunity, customer satisfaction, audit scores, and other criteria.

Winter Garden, Florida

Orlando, Florida