Wayne Harvey

Wayne Harvey Email and Phone Number

Manager Technical Services and Jira Administrator @ Carleton University
Ottawa, ON, CA
Wayne Harvey's Location
Ottawa, Ontario, Canada, Canada
Wayne Harvey's Contact Details

Wayne Harvey personal email

n/a
About Wayne Harvey

I am an IT Professional with experience in web development, solution design, server and application support and project delivery across different industries. I have gained a broad range of technical expertise from managing teams to delivering business critical projects that enhance organizational capability. This is underpinned by my strong relationship building skills, ability to articulate at all levels of the organization as well as my ability to adapt quickly to new technologies or roles, while maintaining a high level of professionalism. I use a broad picture view of the organization to see where my teams fit and how we can add value to the entire company with improved processes and procedures, finding cost savings where they make sense while improving performance of my teams. I am a hands on manager that will work closely with my team members to not only help compete assigned tasks but to also help them improve themselves.

Wayne Harvey's Current Company Details
Carleton University

Carleton University

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Manager Technical Services and Jira Administrator
Ottawa, ON, CA
Website:
carleton.ca
Employees:
6930
Wayne Harvey Work Experience Details
  • Carleton University
    Manager Technical Services And Jira Administrator
    Carleton University
    Ottawa, On, Ca
    View
  • Carleton University
    Manager Technical Services And Jira Administrator
    Carleton University Oct 2016 - Present
    Ottawa, Canada Area
    Manage a team of DBAs, Technical Analysts and Application Specialists to support Enterprise Applications used at Carleton University. Principle systems supported Banner ERP, Tribal CRM, Atlassian Jira Service Management and Software and Atlassian Bitbucket. I developed automation leveraging Powershell to automate various processes for the team. I am the SME for Jira and Bitbucket servers used by the Enterprise Application development team. Major accomplishments include reducing software deployment times from 2 days for the ERP system to 3 hours for each release. Championing the use of Jira Service Management to replace outdated ITSM tool, introducing the use of GoAnywhere MFT software to replace home grown scripts used to migrate data between partner organizations and the University, improved documentation and processes for the Technical Services team.
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  • Innovapost
    Application Support Manager, Online Channel
    Innovapost 2008 - Oct 2016
    Ottawa - Auriga Drive
    Manage the 3rd Level Service Desk, Release Management, Content Management, Legacy Tools and Search Support Teams for the Online Channel Department. Certified Axios Assyst Trainer.
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  • Independent Learning Systems
    Business Development Manager
    Independent Learning Systems 2006 - 2008
    Kanata, On
    Managed the Web Development and Application Support Team.Performed Business Analysis for new web based applications.
  • N-Able Technologies
    Support Manager
    N-Able Technologies 2004 - 2005
    Managed first and second level customer support team.Performed customer relationship management with all N-able partners.
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  • Eds Canada
    Information Specialist - Team Lead
    Eds Canada 2001 - 2004
    Ottawa, Canada Area
    Team Lead for Internal Web Development, Application Support and Infrastructure Support Teams for Engineering department.
  • Creativeshack Productions
    It Manager
    Creativeshack Productions 2000 - 2001
    Ottawa, Canada Area
    IT Manager for small Web Development company specializing in Telecom industry.
  • Cognos
    It Specialist
    Cognos 1997 - 2000
    Ottawa, Canada Area
    Help Desk specialistWindows Server Support SpecialistIntranet Architect and Designer
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  • House Of Commons
    Elt-3
    House Of Commons 1987 - 1997
    Ottawa, Canada Area
    Hardware and Network Support Technician specializing in support for Members of Parliament Windows NT networked PC's and Laptops.
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Wayne Harvey Skills

Windows Server Telecommunications Xml Microsoft Sql Server Requirements Analysis Network Administration Web Development Hardware Sdlc Help Desk Support Axios Assyst Certified Trainer Itil V3 Foundations Certified Helpdesk Management Customer Service Customer Relations Windows Desktop Support Management Process Improvement Content Management Systems Staff Development Itil Service Operation Team Management Release Management Interwoven Teamsite Teamsite Advanced User Customer Relationship Management Jira Administration

Wayne Harvey Education Details

Frequently Asked Questions about Wayne Harvey

What company does Wayne Harvey work for?

Wayne Harvey works for Carleton University

What is Wayne Harvey's role at the current company?

Wayne Harvey's current role is Manager Technical Services and Jira Administrator.

What is Wayne Harvey's email address?

Wayne Harvey's email address is wa****@****ost.com

What schools did Wayne Harvey attend?

Wayne Harvey attended Algonquin College Of Applied Arts And Technology.

What are some of Wayne Harvey's interests?

Wayne Harvey has interest in Disaster And Humanitarian Relief, Environment, Children, Economic Empowerment.

What skills is Wayne Harvey known for?

Wayne Harvey has skills like Windows Server, Telecommunications, Xml, Microsoft Sql Server, Requirements Analysis, Network Administration, Web Development, Hardware, Sdlc, Help Desk Support, Axios Assyst Certified Trainer, Itil V3 Foundations Certified.

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