Wayne Heap Email & Phone Number

Blackpool, United Kingdom

• Responsible for the successful rollout of Windows 8.1 to hundreds of SSCL users & devices, adhering to all required project deadlines.
• Test & Problem Management for migration of systems & data between old and new IT environments / solutions.
• Administer support for various desktops, laptops, mobiles and portable devices within the business.
• Provide software, hardware, server, networking, telecommunication, CITRIX, VMWARE & VM environment support for all users & devices within… Show more
• Provide software, hardware, server, networking, telecommunication, CITRIX, VMWARE & VM environment support for all users & devices within the business.
• Have a sound understanding of fibre, switches, routers, hubs, cabling, data ports, patching & networking solutions.

Lytham St Annes

• Responsibility for the National management of server capacity levels on approximately 1150 DWP servers across the United Kingdom.
• Monitor Capacity, CPU, I/O & Memory utilisation.
• Provide capacity provisioning & forecasts to corporate senior management/director level.
• Liaise directly with the government in relation to server load balancing/project management, etc.
• Organise key meetings/discussions with the customer, senior management/director level.
• Provide MI data… Show more

Blackpool

• Provide Support for one of the Largest Windows XP/Windows 7 networks in Europe.
• To work as part of a busy technical team dealing with strict Government SLA’s and deadlines.
• Provide professional IT support for all DWP and Jobcentre Plus sites Countrywide.
• Provide telephone and remote support via Tivoli etc.
• Assign incidents (Incident Management) to team members and ensure that team SLA’s do not fail.
• Represent my team as the nominated technician for Laptop support and… Show more

Blackpool, United Kingdom

• Lead and motivate a team of Support Technicians in a demanding NHS environment.
• Provide support across fifty-three sites from Blackpool to Preston.
• Achieve strict deadlines and SLA’s with minimal resources.
• Provide a professional service to all sites and users.
• Attend sites, offer telephone support and fix faults remotely via VNC, PC Anywhere etc.
• Adapt to old, new and complex hospital systems and software.