Wayne Hendrickson Email & Phone Number

► OPERATIONS MANAGEMENT & BUSINESS DEVELOPMENT LEADER ◄ Results-oriented director of operations known for delivering revenue, business growth and world-classcustomer service by optimizing business operations. Innovative leader driving excellence by motivating andempowering a team and fostering a culture of accountability, commitment, and shared success. Proven track record of developing customer service, sales, and inventory operations infrastructures. A self-starter who is highly entrepreneurial and resolves problems by driving customer-focused solutions while improving internal efficiencies.My specialties include:✔ Strategic & Financial Planning (P&L)✔ Organizational Development✔ Process Improvement✔ Team Development & Leadership✔ Business Growth✔ Strong Communication and Presentation Skills✔ Cross-functional Collaboration

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  Director

  Community Choice Financial Family Of Brands

  Mar 2006 - Present - Greater Fort Wayne

  Manage all business operations in 7-16 stores in Indiana to ensure that sales transactions, customerpayments, and collection activities are performed in accordance with company operations procedures and all applicable laws. Developed divisional and operations teams for the implementation of new productcategories at the store level. Executed training programs and procedures to maximize sales, inventory control and shrink reduction. Executed calculated risk-based decisions using data-driven analysis resulting in strong business decisions.

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  University Of Wisconsin-Stout

  Finance, General