Wayne Herring Email & Phone Number

Chandler, Az, Us

Chandler, Az, Us

Oklahoma City, Oklahoma, Us

Oklahoma City, Oklahoma, Us

Chicago, Illinois, Us

Tempe, Arizona, Us

-Motivating, mentoring, and supporting advocates to excel on the leaderboard through culture, recognition, and accountability- Translated performance data into revenue driving behavior in order to improve profitability and consumer satisfaction- Trained team in the areas brand protection, fair lending, and compliance- Calibrated with Sr. leadership and executive team to maintain alignment on financial operations, customer support, verifications and progression towards KPI’s- Participated in the development of strategic plans, goals, and objectives, ensuring alignment with the department and company - Challenged a team of 20 to own professional development and guided along their career path highlighted by seven internal promotions

- Consistently lead a team of 15-20 reps to exceed monthly quotas and maximize commission and targets through behavior-based coaching and feedback- Responsible for sales growth and overall management of accounts, service requests, service startup and scheduling within team assigned portfolios and areas. - Developed a highly profitable sales pipeline consisting of territory based small businesses - Spearheaded B2B blitz campaigns to encourage new business and prioritize client opportunities- Reached commission cap every month in 2020 through April 2021- Fostered excellent team culture by recognizing quality work, value selling, solutions based strategies and incentive programs- Respond to and resolve escalated customer issues with empathy, honesty, and follow up- Champion digital adoption by leveraging internal tools, as well as Salesforce- Participate in strategic planning sessions and report on daily and monthly results

- Identified customer needs and recommending the best solutions for customers through consultative sales approach- Set store new activation record in December 2015- Built customer relationships to earn trust and long-term loyalty- In store business specialist and led store in overall new business activations in 2016- Exceeded B2B quotas through lead calling and networking at business events- Gold level customer service awarded 2014-2016

SPECIAL ASSIGNMENT / VERIZON M.A.D.E. PROGRAM- Weekly RISK and Operational Key Performance Indicators (KPI's) - Own, analyze, and improve the operational metrics and performance across a district of 6 stores, - Weekly store visits to ensure store retail readiness as well as in store assistance (immediate resolution of action items, projects, or Point of Sale issues)- Coach on selling points and positioning statements of new products to ensure rapid success- Calibrate with leadership bi-weekly 1:1’ district managers to consult and provide feedback, insights, and alignment on district initiatives and operational priorities. - Assist in inventory management - Continuously train, educate, and assist all employees with operational programs, policies, and provide ongoing training

Salem, Or, Us

- Lead project to install new Wells Fargo paycheck processing program. Aided in developing SQL database as well as implementation and training- Participated in cross departmental teams leading and creating new company initiatives - Management of payroll teams - Participated in process improvement teams- Delivered training in person and via Webex for groups of up to 400 participants

Bachelor Of Science (B.S.), Marketing

Associate'S Degree, Marketing