Wayne Holmes Email & Phone Number

Chippenham, GB

Wiltshire, England, United Kingdom

• Working in a busy fast paced contact center in a dedicated team for Watson Fuels. Customer service team with a responsibility for delivering an exceptional customer experience to customers in the UK.KEY RESPONSIBILITIES:
• Compliance with Data Protection Act & GDPR
• Compliance with Company Policies & Procedures
• Complaint resolution within a timely manner and in accordance with company expectation.
• Confirming order status with customers
• Advising customers of non-delivery specifics

Wiltshire, England, United Kingdom

• Working in a busy fast paced contact center in a dedicated team for Watson Fuels. Customer service team with a responsibility for delivering an exceptional customer experience to customers in the UK.KEY RESPONSIBILITIES:
• Compliance with Data Protection Act & GDPR
• Compliance with Company Policies & Procedures
• Complaint resolution within a timely manner and in accordance with company expectation.
• Confirming order status with customers
• Advising customers of non-delivery specifics

Corsham

Working as part of a small, busy team packing meat products to industry standards on behalf of Waitrose.

Leigh Delamere Services, Wiltshire

Worked as a cashier/Greg’s customer service provider on BP forecourt dealing with a variety of customers.

Bristol, England, United Kingdom

Worked in a large print department printing & mailing COVID-19 vaccination and appointment letters on behalf of the NHS.

Malmesbury, England, United Kingdom

Part of a small team processing various returned Dyson products including use of various hand tools.

Royal Wootton Bassett, England, United Kingdom

Member of a team which ran various printers and enclosing machines for multiple clients to a high standard and to tight deadlines. Responsible for general maintenance of equipment and all relevant paperwork.

Malmesbury, England, United Kingdom

Based in the Contact Centre & taking inbound customer calls assisting customers with issues with there Dyson products.Diagnosing & fault finding until fully resolved. Used CRM and Webchat daily to provide high quality and efficient customer service

BBC Bristol

Responsibilities included the maintenance and repair of over 120 printers at BBC Bristol in line with the agreed service contract. Responsible for managed inventory of printer supplies and parts for all equipment on site. Completed data entry of daily job tickets using company software (ITSM) as well as monthly meter readings and billing/ invoicing..

Bristol, England, United Kingdom

Worked in the Post & Reprographics department on behalf of CMS Cameron McKenna.

Swindon, England, United Kingdom

Working in an architects planning and drawing office printing construction plans for architects, planners, surveyors and builders. Gained experience in till operation, cash handling, customer service and stock delivery.