· Actively seek to expand business opportunities through the government bid process· Research and coordinate multiple bids with company departments and Federal, State and local purchasing agency's

• Provide input and assist in Grant Applications• Chair interview boards for open positions and provide feedback to Program Director on best candidates• Advise Director on matters regarding finances and program efficiencies• Review expenditures and monitor spending for just over 1M in Federal, State and local grants• Write Grants and revise Departmental procedures as required• Coordinate client services and work with Case Managers in finding housing options for clients.• Acts as Program Director in their absence

Provide assistance as needed to Veterans Services and the Food Pantry to assist those in need.• Gather, organize and distribute donationsto assist clients• Coordinate deliveries and picking up donations• Interview/screen clients to determine which programs best fit their needs• Assist Case Managers with Clients • Provide input and assist in Grant Applications• Chair interview boards for open positions and provide feedback to Program Director on best candidates.

Created and Documented Training Program in an organized and concise manner. Interviewed Technical Support employees to gather and document troubleshooting process for products. Create high level process flows for Technical Support Representative (TSR) organization. Assist in establishing test criteria for new innovations and designs.• Contract extended due to recognized ability to handle more complex issues • Documented and standardized Call Center Technical Support fan troubleshooting processes and provided input for increasing efficiency by creating technical training guide and troubleshooting manual • Expedited the outsourcing of these processes saving the company 2M dollars in technical upgrades• Organized and revised training program to be used by outsourcing agency to instruct consumer telephone technical support representatives in repair and warranty processes• Provided Senior Leadership with recommendations to improve training program and customer service operations

Director, Safety Management SystemsBasic FunctionEstablished, implemented and maintained processes needed for the Pinnacle SMS, and oversaw all aspects of Flight Safety Programs including ASAP, FOQA, LOSA, Risk Analysis, and Safety Data Management.• In coordination with the IEP and CASS, oversees the performance and effectiveness of eachDivision’s risk processes and controls• Communicated safety lessons learned from the risk management/safety assurance process to the VP Safety and Senior Leadership• Reported quarterly to the VP Safety and company president on the performance of SMS and the need for improvement• Monitored annual budget to ensure costs were contained and within prescribed limits• Made recommendations on which vendor programs the company used for safety monitoring• Oversaw the implementation of Safety Management System into operations which resulted in a 15% decrease in operational errors• Working with FAA officials and company representatives, designed manual revision process that would allow two different airline certificates to operate as a single entity, this allowed a 60M dollar acquisition to merge with the parent company and not interrupt operations• Responsible for mitigating operational risk by making recommendations based on the results of acquired safety data• Provided recommendations for improvement of operational procedures that were implemented companywide involving 2500 employees• Trained company employees in the use of risk analysis to determine root cause and implement controls to mitigate risk saving the company $125,000 in training costs• Hired and coordinated training for Safety Program managers and analysts• Chaired interview board for all open analyst positions• Conducted annual performance evaluations on employee work group and provided suggestions for improvement• Worked with Vice President in determining staffing needs for department• Approved all job descriptions for work group

• Responsible for populating the Integrated System Attribute Tracking (ISAT) database and, in coordination with the vendor , perform all QA testing• Responsible for overseeing contracts with vendors and that all billing statements were accurate and correct• Met with department Subject matter Experts (SME) to design new operational processes ensuring interfaces were maintained• Served as chairman on all operational process review committees, provided suggestions to enhance safety, efficiency and regulatory compliance• Reviewed all Government correspondence addressing operational deficiencies and provided resolutions to correct them to regulatory authorities• Designed the companies regulatory manual system and revision program• Responsible for the revision and upkeep of the Company Safety Manual and HSE/OHSA procedures• Worked with IT in developing online manual library for employees saving over $18,000 annually in printing and shipping costs• Trained employees in the use of System Safety, a completely different approach to process change using risk analysis and ensuring interfaces across the company were maintained saving the company an estimated $250,000 in training costs• Served as chairman of all process change boards, ensuring controls were implemented to mitigate risk and setting timelines for completion • Hiring Manager for Technical Writers and Regulatory Compliance Clerks• Monitored and approved employee work hours through KRONOS• Created and obtained approval for a program that allowed employees to work from home• Assembled, Organized and created Company Policy Manual (CPM), a single publication containing all HR, Accounting and SOX procedures saving the company $10,000 in development costs • Organized, formatted and created Company Environmental Procedures Manual for use by Environmental Safety Manager saving the company $15,000 in outsourcing costs• Created curriculum for all System Safety Courses and served as the training SME

The CRJ Ground School Instructor is responsible for the classroom instruction of all pilots and dispatchers in the use of aircraft systems, company policy/procedure and regulatory compliance.• Performed a complete re-write all Pilot Ground School Curriculum to comply with FAA regulations saving the company over $300,000 in outsourcing cost• Developed courseware, outlines/training modules/lesson plans, associated graphics and training aids• Created External Inspection Program for student pilots saving the company an estimated $250,000 in costs development• Instructed students on the proper procedures in the loading and handling of Hazardous Materials • Inspected, reviewed and maintained all classroom courseware ensuring relevancy and currency

The Customer Service Instructor is responsible for the classroom instruction of all Ramp and Gate Agents in the use of aircraft loading, safety, company policy/procedure and regulatory compliance.• Trained new employees in vehicle operation, inspection and driving in the airport ramp area• Trained employees in Lockout /Tag out procedures and equipment positioning• Trained employees on the use of Material Safety Data Sheets (MSDS) and Hazardous Communication

The Chief of Training is responsible for overseeing the qualification, requalification and recurrent training for all new crewmembers in the KC-10A aircraft.• Supervised 25 instructors and managed all course and simulator assets involving 50 Refueling Operators• Represented the U.S. Air Force in working with the contractor in authoring the training program/syllabus for in-flight refueling operators with no prior flight experience, this program saved the taxpayers $500,000 dollars per student.• Responsible for Phase II Training of all new students• Responsible for instruction in cargo loading/unloading procedures and handling of Hazardous Materials

Non-Prior Service (NPS) Air Force Recruiter for five counties in eastern Arkansas for highly selective service branch. Prepares enlistment and commissioning case files for personnel enlisting or commissioning into the US Air Force. Performs Military Entrance Processing Station (MEPS) liaison and production management duties. Interviews and determines qualifications for individuals wishing to enter the Air Force. Develops and maintains market data. Implements plans and procedures to record production flow and reporting.• Named as the squadron’s top monthly recruiter three times, out producing 75 other squadron recruiters• Conducted over 25 screening interviews per month• Conducted background checks and performed qualification testing of applicants• Obtained over $50,000 in free advertising and marketing for five county area