Wayne Howard Email & Phone Number

London, United Kingdom

 Steered the professional and managed service delivery for prominent Fin-Tech and Pharmaceutical accounts in the UKI region, emphasising sustainable revenue growth, customer success, and tailored digital transformations. Established and executed the global service strategy, diligently managing the P&L and consistently surpassing revenue and margin expectations. Expertly managed service delivery qualifications for major deals, encompassing pricing, partner collaboration, commercial evaluations, customer engagements, product evolution, and contract oversight. As the executive delivery lead for Cisco’s elite Pharmaceutical and FSI accounts, I ensured the comprehensive delivery of a wide range of services, from advisory roles and project-based tasks to cloud solutions and managed services. As a committed global people leader, I championed the continuous development of my teams. Instituted robust training and mentorship programs, ensuring that our collective skills consistently matched market necessities and propelled individual career growth.

 Championed global business leadership, driving transformative change within professional services across the Financial Services, Retail, Logistics, and Oil & Gas sectors Directed global service strategies for key accounts within Retail, Logistics, and Oil and Gas, overseeing P&L and consistently surpassing revenue and margin objectives. Demonstrated strong people leadership by mentoring and guiding teams towards achieving operational excellence and strategic alignment with business goals. Acted as a trusted technology consultant for senior customer leadership, offering insights on market trends, technological best practices, and strategic direction, ensuring the organisation's readiness for future challenges and opportunities.

London, United Kingdom

 Spearheaded the creation of business-aligned technology roadmaps, addressing unique business challenges through collaborative efforts with elite clients, partners, and service teams. Crafted tailored IT strategies, enterprise architectures, and roadmaps. Conducted comprehensive evaluations assessing technology transformations' costs, benefits, and impacts on pivotal infrastructures. Innovated the Multi-Generational Plan methodology, ensuring alignment of customer needs with sequenced technical delivery.

London, United Kingdom

 Ensured customer satisfaction, as reflected in the Net Promoter Score, while driving service growth. Innovated new business models and go-to-market (GTM) strategies to amplify service value and relevance. Offered specialised IT consulting services catering to a diverse range of industries, including Financial Services, Healthcare, Pharmaceutical, Government and Retail Continuously elevated customer IT experiences by staying informed on industry best practices, benchmarks, and emerging technologies, ensuring alignment with top-tier technological enablers, process improvements, operational efficiency, and superior service delivery.

London, United Kingdom

 Steered the 1st, 2nd, and 3rd line operational functions, demonstrating cohesive and strategic leadership across all technology disciplines. Oversaw the integration of innovative technological solutions to elevate operational efficiency and service delivery. Collaborated with cross-functional teams to identify and address areas of improvement, leading to enhanced user experiences and customer satisfaction.

London, United Kingdom

 Spearheaded designing, implementing, and optimising intricate networks tailored for Cisco's top-tier financial and enterprise services clients. Played an instrumental role in enhancing global network infrastructures, ensuring they are scalable, secure, and aligned with clients' strategic business goals. Facilitated comprehensive technical workshops and training sessions to uplift the skill sets of internal teams and external stakeholders.

 Spearheaded designing and implementing intricate network service solutions tailored for diverse clientele, spanning private entities to commercial businesses. Managed and optimised these offerings, ensuring reliability and client satisfaction throughout.

Education record

Master Of Business Administration (M.B.A.), Finance, Strategy And Leadership

Togaf 9.0

Education record