Wayne Human Email & Phone Number

St Albans, Gb

St Albans, England, United Kingdom

Lead consultant on a number of client projects including Strategy Definition, Operating Model design, system development and implementation, ERP Selection and Agile Transformation across multiple industries including retail, banking, mining and financial services.Highlights include:• Senior consultant leading a team focused on improving the Profit Margin of a £ 75 million p.a. tire replacement business from 2.5% to 10%.• Assisting a well established lender in African markets to shortlist and select a core banking and treasury management platform to enable their strategy of becoming a fully fledged deposit taking entity for both retail and commercial banking customers.

Johannesburg Area, South Africa

The role of relationship lead focuses on ensuring that IQbusiness can respond to the challenges and opportunities our clients are facing within their competitive environment. The role entailed:1) Leading consulting engagements on client projects.2) Plotting the IQbusiness capabilities required to assist our clients in responding to the opportunities and challenges faced by their organisations i.e. Solutioning3) Identifying gaps in capabilities and focusing on maturing the capabilities of IQbusiness through partnering, acquisition, upskilling or IP licensing/creation.4) Relationship Management - maintaining C level and senior management relationships and uncovering and closing additional opportunities to add value to the client while leading the delivery of initiatives.Highlights include:• Program consultant leading a team to insource a £ 50 million p.a. outsource contract for a Tier 1 African bank, leading to an operating model re-design of their High Cash Value branches increasing cash processing by 300%.• Program Consultant leading a software development team to automate 80% of all primary logistic movements for a leading tire manufacturer.• Initiated and cultivated several lucrative long term consulting engagements with Anglo American, Bridgestone and Experian based on successful delivery of projects.

Johannesburg Area, South Africa

Business Executive, Shareholder and Member of the Executive team of IQ Business with specific responsibility for the Process Innovation Practice which specialises in offering consulting, contracting and research services in the following areas of expertise:- Customer Experience Management- Innovation- Payments- Target Operating Model - Business Analysis- Project Management- Process EngineeringHighlights include:• Exco Team which increased organisational EBITDA by 400% over a 6 year period.• Exco member responsible for driving growth of the IQ Business Process practice grew headcount and revenue by 10% year on year in a low growth climate employing 185 consultants and turning over £ 10 million p.a.• Program Lead managing teams and delivering numerous projects in the banking industry, highlights of which included: IT Strategy development; program to insource outsourced business services; large scale change initiatives such as system migrations, implementation of large Microsoft CRM solution, Agile and Scaled Agile transformations.• Program Consultant managing the development and implementation of software solutions including Asset management software, Health Insurance applications, Insurance Broker applications for the Financial, Resources and Health sectors.

Johannesburg Area, South Africa

Business Executive and Shareholder of IQ Business responsible for driving the Rest of Africa Strategy. The focus of the Rest of Africa Strategy is to shortlist the most viable countries to facilitate the geographic expansion of IQs management consulting services. The viability is based on a number of factors including country nuances, IQs current industry specialisations and IQs current client base. The role is to lead this expansion drive into the Rest of Africa and establish appropriate in-country partnerships to accelerate this drive.Additional Highlights included consulting engagements within IQ Business Client base which included:- Strategy Development and Implementation for the IT function of a Division of a large South African Bank.- Development and implementation of a portfolio management process for the IT function of a Division of a large South African Bank.- Enhancement of the IT Strategy and ensuing action plan for the IT Division in support of the wholesale banking cluster in a Large South African bank.- CRM Strategy Development and Implementation for a large South African Bank- Business Analysis and Project Management of the enhancement of CRM functionality within a Large South African bank to facilitate FICA, FATCA, attestation task tracking of Special Purpose Vehicles and Associated Parties functionality.

Johannesburg

Business Executive and Member of the Executive team responsible for managing IQ Business and specific responsibility for the Technology Enablement Practice which specialises in offering management consulting services in Agile Transformation, Business Intelligence, Architecture, Security Awareness, Governance, Solution Design and Development (incl mobile).Highlights included:• Exco member responsible for driving growth of the IQ Business Technology practice by instilling a high performing Manco, hiring, and retaining incredible people, and driving new consulting offerings into the market such as Software Development and Agile which now generate 25% of all revenue of IQ Business.• Grew Technology practice 20% year-on-year over 5 years, creating the largest practice in IQ BusinessAdditional Highlights included consulting engagements within IQ Business Client base which included:- Head of Architecture for a R 500 million a year outsource contract- Software Asset Licensing review and improvement for the investment arm of a large global bank- Architecture and Process review and proposed improvement plan for card division of a large south African bank- Knowledge Management business case and system selection for a large metropolitan municipality in South Africa- Process Mapping and requirements definition and system development for a diamond inventory management system for a large diamond mining and marketing organisation- Project, Portfolio Management and transformation of the project delivery function within the capital function of a large South African bank from waterfall to Agile.

Johannesburg Area, South Africa

Managed the Global IT Operations function for the De Beers Group of Companies across 60 geographies and with an end user count in excess of 13000. The function provided both global and local services which included:Global Services for 13000 end users:- WAN- Security- Active Directory- ExchangeLocal Services for 1300 end users:- Back Office- Application Support- LAN/MAN Support- Desktop Support- Help Desk function- 3rd Party supplier managementAdditional highlights included:- Programme Management of the outsourcing of IT Operations and Help Desk to 3rd party suppliers- Centralisation of the Security Function for all Global Sites- Centralisation and upgrade of the Global WAN- Centralisation of the Management of Active Directory and Exchange for all global sites

Johannesburg Area, South Africa

Management of the Information Management function for DebTech the R&D arm of De Beers. The Information Management function supported 500 users and provided amongst its services:- Application Development- Application Support- Back Office Support- LAN Support- Desktop Support- Help Desk function

Mba

Bsc, Electrical Engineering

Matric