Wayne Hung Email & Phone Number

Seattle, Washington, United States

• Back-end loan management support for employees and members.• Mainly focused on overseeing compliance and title inquiries/projects from cross function teams. Ensuring that company interests are protected and flow of the project is not affected.• Planning committee with department heads to discuss, plan and implement new ideas to better serve members and the potential impact it has on the department and company overall.• Collaborate with various department leaderships in card services, deposit servicing, branches, and account servicing to advocate and provide members with the best possible experience with titles and loans.

Greater Seattle Area

• Using customized approaches to help create loan plans. Helping members to maximize personal financial wellness, product utilization, and future planning. • Support questions/inquiries from other consultants and team members, sharing accurate and fast answers while helping Sr.leadership to ensure BECU standard of quality is met.• Create an environment where members feel safe, comfortable and empowered to do fianical business at the branch with ease of mind.

Greater Seattle Area

* Administrator for handling duties and taxes, as well as clearing merchandising imports and exports through International and US customs* Oversee and resolve domestic and international vendor merchandising requests from various different departments, through constant communication with International offices and supply vendors in different countries/time zones* Work closely with cross function teams in handling sensitive payment information and ensuring there are no hiccups when processing though internal payment systems* Handle Oracle based payment manager system to prevent any transaction from being overlooked and correct process informations if necessary or requested * Work closely with customer service, merchandising vendors, shipping, fulfillment, sales, legal, and fraud departments in upholding the principles of “Kaizen”. To create an environment purely obsessed with the customer’s need, to earn and keep the customers’ trust in our brand* Improve CRM environment through collaboration with cross-functional teams (Marketing & Development) by involving online social media and promotions of wedding shows to drive customer relations in US and China

Greater Seattle Area

Taichung, Taiwan

Boston, Ma

Certificate, Project Management

Bachelor Of Arts (B.A.), International Business

Activities and Societies: Taiwanese Overseas Student Association, Taiwanese Student Association, Hong Kong Student Association, Chinese.