Made a positive impact by closing over 150 issues in this short period of time for the XOSOFT backlog.Trained team member with DNS forward and reverse lookup zones.Trained team member in how to set up a XOSOFT virtual domain with VM ware.N SM agent technology LVL1 Desktop Support Engineer with Supported Agent technology which consisted of hardware health agents, Log agent, script agents.The Operating Systems ranging from Microsoft 2003, Red Hat Linux, UNIX.Worked and resolved over 430 issues.Made the CA's out of the box magazine for receiving Kudos for working with a prestigious

Desktop Support / LAN Admin for 85 End-Users.AS400 user Account administrator.Assured the tape rotation for the AS400 backup.Rebuilt all desktop computers upgrading them from Windows XP Home to Windows XP Pro. Resolved internal Network DNS and Firewall issue. Purchasing Agent for all Software and Hardware.Created shares on NTFS partitions used as a mounted drive for Macintosh computers.

Helped Implement a Linux and Windows Domain-using Samba and updated the DNS and Firewall information for users in Linux. Helped create; the login-script for the Domain. Worked with the light path team; implementing a disaster recovery plan for the phone system. Configured a test lab; with Windows 2000 server and Exchange 2000.

Worked with the team that was the direct liaison between over 1700 end-users and the I.S. department.Supervised 8 technicians with Help Desk and Desktop Support daily functions.Built a Ghost server for departmental specific desktop's fast recovery with the *.txt files documenting what was included in the image.Project leader for Office 2000 Corp. rollout and major floor moves in the corporate office and the mortgage center which exceeded 100 end users workstations.

Worked with the project team to Duplicated the Netware ZEN Desktop lockdown policy, in the Windows 2000 environment. Project leader for testing rolling out new software remotely to end-user's through GPO.Troubleshot and resolved problems with the DHCP, DNS Server test environment. Setup new desktops; with users in the DC for the 2000 Professional project.