At the forefront of Unified Communications for over three decades. My knowledge and experience started with BT line installation, Building cabling through to small key telephone system to PABX such as Nortel, Mitel , Project Management. Since 2007 I've been involved in IPT telephony with Call Manger 3.1 working across multi companies in difference sectors ranging from Financial institutions such as BNP Paribas as their Global Voice Architect,JP Morgan as their lead Migration engineer , Barclays through to Law firms, Home Office, Leisure companies to Met Police & Airbus in France. I’ve worked in multitude of roles such as M&A Voice Transformation Manager, which has me spearheading M&A Voice and Engineering at Gallagher. My role encompasses managing the successful integration of telephony systems and Call Centre for enterprise design and architecture across expanding markets, ensuring that our solutions are robust and compliant with industry standards such as PCI DSS, Outbound diallers and technology including MS Teams Voice and now Genesys Call Centre. My technical ownership includes Cisco platforms, VoIP ,SIP protocols, and fostering key stakeholder relationships, which are critical to our strategic growth in EMEA. My previous positions encapsulated the following roles ranging from BAU Manager, Design of Enterprise Solutions through to BAU Support with cabling, desk phones, Telco, Supplier and Business relationship etc and so I feel have a full range of skills and knowledge I can bring to this Role Ability to talk to user at the appropriate level both technical and non-technical regardless of the audience. Understand their requirements quickly not just from a technical view point but more importantly from how the Business works. I’ve often been in meetings where the discussion is based upon “IT” when in reality we need to understand what the business wants, how it works, what are they trying to achieve and what are their pressure pain points before a solution is proposed No Longer is voice seen as something which works behind the scenes but now at the forefront in Collaboration, working in tandem with the Business. Voice is now, if it wasn’t before, a Tier 1 service with Support, SLA, Reports but more importantly which is overlooked capacity planning, Trend analysis – Report issues, Develop, Training.My key difference I feel and know I can bring is my knowledge and exposure from different industries, remove the “we always do it this way “to why, how does the Business work.