Wayne Kent Email & Phone Number

Roanoke, Va, Us

Roanoke, Virginia, United States

Manage as well as Handle Complex and High Value Commercial and Personal Lines Casualty claims.

Overseeing and Handling Complex Liability Casualty Claims. Auto, General Liability, Professional Liability, and Constuction defect. Personal and Commercial claims.

Charlotte, North Carolina

Oversaw staff that was handling claims for multiple Commercial Companies as a TPA. This includes General Liability, Personal Liability, Professional Liability, Auto and Property claims. I oversaw lawsuits and daily handling including coverage investigations and payment authority while providing customer service for the client. These lawsuits include complex claims and multi-million dollar exposures. The Companies are diverse with different exposures and differing policies to understand and review. I managed staff in the office and remote staff all over the country. We had weekly metrics [Key Performance Indicators ] that had to be met based on company audits for reserving, timely contacts, and proper handling and closing ratio. My direct reports almost always exceeded these goals. I evaluate goals and personal bi-weekly and yearly performance reviews.

Charlotte, North Carolina Area

Manage a staff of paralegals handling complex and high value injury claims as they prepare them for negotiations and/or suit. Manage a staff of presuit negotiators to resolve claims against personal and commercial carriers.

Roanoke, Virginia Area

Managed a staff of auto,property, and bodily injury adjusters to handle claims all across the country. Also developed the protocol for High Net Worth claims including vendor management, litigation counsel, and meeting with Brokers to promote the business. I was the point of contact and managed a staff of High Net Worth adjusters to handle high end clientele's multi-million dollar personal line claims all over the country. I have handled claims for movie stars, famous politicians, and other wealthy business executives. I have managed and personally overseen high profile cases featured on the National news. I have experience with commercial general liability and commercial vehicle claims as well.

Roanoke, Virginia

Handled all aspects of vehicle claims including coverage, investigation, estimating, total loss, bodily injury and liability determination. Lead special vehicle estimator including motorcycle, ATV'S, and RV's.