• Xerox Professional Services Peak Performance Award - Silver Winner, 2004• Over 15 years’ experience in digital connectivity and application implementation, network administration, and connectivity.• Team leader with exceptional teambuilding, staff development, and motivation. Adapt to any environment.• Performed remote access using LogMeIn on Windows PC and server platforms.• Coordinated with Xerox and third party partners, pertaining to software solutions.• Negotiated contract review of technical & analytical pre & post-sales support.• Defined and documented critical customer workflows.• Supported high level million dollar sales calls, resulting in new business.• Saved account with 100 devices at risk of cancellation by resolving print and scan issues.• Managed project and implementation, on average, of 80 to 100 devices per major account.• Troubleshot & diagnosed network and scan issues. Resolved issues with packet analyzing software.• Partnered with customers to maximize potential of Xerox office solution and technical consultation.• Implemented third party partner print, scan and accounting software solutions for fortune 500 customers.

• Designed, installation and supported of 3 networks at off site locations.• Provided network and user support of regional office in 3 counties.• Received official recognition from senior staff for system upgrade to avoid network failure.• Implemented and supported MS Access database used for verification of financial statements.• Integrated workflow modification, and document output.• Used transport mechanisms including FTP, HTTP, SSL and VMWare.• Installed and supported software used to print all customer A/P and payroll checks via FTP. • Diagnosed and resolved application, software, and network connectivity problems.• Knowledge of Cisco switching versus routing and VLANs.

• Responsible for the support of 5 Novell 4.1 networks and project work relating to server application software installation.• Server software consists of Microsoft Outlook, Network Associates Zero Administration Client (ZAC 6.10), MacAfee,Microsoft Professional suite of products.• Client connectivity to the network consists of Novell’s Client32 and NWClient software with Intel Token-Ring and Intel Ethernet topologies. • Wide Area Network and Internet connectivity established through TCP/IP utilizing a DHCP server running over a T1 line. • Dial-In solution accomplished with a Citrix secure ID card, Shiva software connecting to a Win Frame server running NT server. • Supervise two LAN Administrators, who handle all calls from our help desk for server and desktop support for 370 users and peripherals.

• Research, assemble, install and support Novell Netware 2.X and 3.X LANS.• Specific topologies include IBM Token-Ring and Pure Data ARCNET networks running under Advanced SFT 2.15 and Novell 386 operating systems on IBM PS/2 systems. • Support and troubleshoot over 120 PC network and standalone users with above mentioned software running on IBM PC/XT, AT, and PS/2 computers.

• Responsibilities were project oriented including systems development, labor forecasting, efficiency studies, avenue and expense analysis, trend line analysis and other statistical and analytical projects.

• Wrote functional and system specifications including flow charts, data descriptions, systems outputs and narratives utilizing Lotus 1-2-3 Release 1A.