Wayne Koch Email & Phone Number

Mount Laurel, New Jersey, United States

Blue Bell, Pennsylvania

• Xerox Professional Services Peak Performance Award - Silver Winner, 2004
• Over 15 years’ experience in digital connectivity and application implementation, network administration, and connectivity.
• Team leader with exceptional teambuilding, staff development, and motivation. Adapt to any environment.
• Performed remote access using LogMeIn on Windows PC and server platforms.
• Coordinated with Xerox and third party partners, pertaining to software solutions.
• Negotiated contract review of technical & analytical pre & post-sales support.

King Of Prussia, Pennsylvania

• Designed, installation and supported of 3 networks at off site locations.
• Provided network and user support of regional office in 3 counties.
• Received official recognition from senior staff for system upgrade to avoid network failure.
• Implemented and supported MS Access database used for verification of financial statements.
• Integrated workflow modification, and document output.
• Used transport mechanisms including FTP, HTTP, SSL and VMWare.

Philadelphia, Pennsylvania

• Responsible for the support of 5 Novell 4.1 networks and project work relating to server application software installation.
• Server software consists of Microsoft Outlook, Network Associates Zero Administration Client (ZAC 6.10), MacAfee,Microsoft Professional suite of products.
• Client connectivity to the network consists of Novell’s Client32 and NWClient software with Intel Token-Ring and Intel Ethernet topologies.
• Wide Area Network and Internet connectivity established through TCP/IP utilizing a DHCP server running over a T1 line.
• Dial-In solution accomplished with a Citrix secure ID card, Shiva software connecting to a Win Frame server running NT server.
• Supervise two LAN Administrators, who handle all calls from our help desk for server and desktop support for 370 users and peripherals.

Atlantic City, New Jersey

• Research, assemble, install and support Novell Netware 2.X and 3.X LANS.
• Specific topologies include IBM Token-Ring and Pure Data ARCNET networks running under Advanced SFT 2.15 and Novell 386 operating systems on IBM PS/2 systems.
• Support and troubleshoot over 120 PC network and standalone users with above mentioned software running on IBM PC/XT, AT, and PS/2 computers.

Atlantic City, New Jersey

• Responsibilities were project oriented including systems development, labor forecasting, efficiency studies, avenue and expense analysis, trend line analysis and other statistical and analytical projects.

Philadelphia, PA

• Wrote functional and system specifications including flow charts, data descriptions, systems outputs and narratives utilizing Lotus 1-2-3 Release 1A.