Wayne Kurtz Email & Phone Number

Paradise, California, United States

California, United States

United States

Ukiah, California And Clearlake, California

Multi Unit Store Manager overseeing operations for stores in both Lake and Mendocino County

Ukiah & Clearlake

Ukiah, CA & Clearlake, CA• Responsible for providing job performance feedback to direct reports• Develop and coaching direct reports / training• Exceeding goals and sales quotas / Building and growing sales• Monitoring, tracking and reporting sales progress.• Creating schedules• Recruiting and making hiring decisions / Building inclusive work environment • Community outreach and customer advocacy.• Time management• Cash management / Inventory Control• Drafting action plans / Performance improvement plans• Managed Operational duties of both stores in absence of store manager • Promoted to higher volume store after tripling sales results over the course of one year• Successfully grew business and delivered on all sales metrics while managing 2 locations.

Lakeport, Ca

• Assistant to Regional Manager; Interim Regional Manager • Responsible for more than 20 stores and 200 employee’s• Led staff meetings expressing company goals and objectives• Responsible for training and development of store staff and regions store managers.• Conducted and led conference calls• Managed store operations, revenue, inventory, loss prevention, sales, customer service, merchandising, policies and procedures, human resources, maintenance, safety and security, and payroll• Conducted group meetings, training and interviews.• Maintained store and personnel files, cash handling records, account maintenance, and transfer & receiving record keeping.• Insured store profitability In addition to all duties performed as Store Manager held additional titles of District Training Store Manager, Regional Marketing Assistant, and Interim District Manager.

Upperlake, Ca

• Responsible for banquet sales, marketing and advertising• Event coordinator • Building and maintaining clients, contacts, community involvement and public relations. • Managed banquet set-up, service, and decoration• Set-up electronic equipment for seminars, classes, conventions• Out sourced business partners for entertainment, party supplies etc.• Oversaw servers, cooks, bartenders, construction, and IT personnel.• Budget planning• Cash handling and invoicing• Payroll and scheduling • Community outreach, lead generation and cold calling.Managed events from start to finish. Party's, Conferences, Seminars, Auctions, Reunions, and Dinners for as few as 6 people to as many as 1,000+ attendee's. Responsible for as many as 50 employees and 10 direct reports.

Clearlake, Ca

• Internship Program Participant• Recruited applicants for training boot camps• Set up social media page and e-advertising• Partnered with local employment development department• Assisted with teaching class and taught battery lab• Assisted the Department Manager• Preformed all I.T. and computer needs.• Installed residential solar systems.

Kelseyville, Ca

• Supervised all aspects of concessions and bar sales• Saw to cash drops and approvals; maintained a large bank to make change• Trained staff and supervised all employee interactions with customers• Led staff meetings expressing company goals and objectives• Offered additional services to customers in order to improve their experience• Worked in a very busy and fast paced environment• Set up for banquets and cleaned up after• Supervised the duties of server banquet staff, cocktail servers, and bartenders• Resolved any customer issues in a timely and professional manner• Managed three areas of resort as manager on duty overseeing daily activity of as many as 200 employees

Santa Rosa, Ca

• Manager of the Wireless & PDA Department and the Computer Department• Met with other managers in meetings to discuss goals and company direction• Set sales goals, raised the bar and set new store/company sales records• Interviewed, hired and trained the department staff• Tracked and reported progress in the store and department• Led store meetings to encourage staff and rewarded employee accomplishments • Sold store product, attached accessories and warranties• Organized group presentations to help customers understand products• Maintained and stocked product, managed pricing of items• Enforced rules, guide lines and store operating procedures• Managed all work duties in a fast paced work environment • Adapted to and trained employees for holiday season increased traffic• Was promoted 3 times in a two year period ran #1 computer department in company

Santa Rosa, Ca

• Setup and installed office equipment• Sold and repaired office technology• Instructed customers in functionality of product• Identified customers’ office product needs• Implemented a training program teaching cashiers to sell service plans at the register increasing sales more than 300%• Assisted the Department Manager and supervised sales team• Built and upgraded computers and installed programs and other hardware

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies, 4.0

• Associates Degree in Liberal Arts with emphasis in communication • Completed courses in non-verbal communication, interpersonal.

Education/Liberal Arts