Wayne L. Email & Phone Number

Taiwan

Plan, design and execute best-in-class operations thought standardization and LEAN adoption to ultimately ensure superb Customer Service Delivery, Operational Standardization, Safety & Optimization, Quality Assurance, HSE Compliance, Automation Development and to maximize profitabilityContinue develop and lead initiatives to drive culture change that is focused on the continuous improvement to achieve best in class performance.Spearheaded and guide Operation, Solution Design, Business and IT units to source, design and implement of automated systems while provide training and guidance on new equipment, with economic evaluation upon successful implementation.Managing 6 direct report section managers and 45 administrative/operational staff on 3 shifts basis.

Taoyuan County, Taiwan

Responsible for overseeing and managing supply chain and domestic/international logistical operation; coordinated with Commercial Team on promotional and seasonal events with effective forecasting mechanism. Continuous refining operational excellence to meet targeted KPIs, reducing resource redundancy and increasing customer satisfaction. Managing 4 direct report section supervisors and 200 FT & PT administrative/operational staff on 3 shifts basis.

Hsinchu County/City, Taiwan

Take lead on supply chain transformation through improvement on supply-and-demand process, information transparency and customer centric; actively engaged in marketing events and enhancing corporate brand recognition. Formulated and developed long-term cost efficiency plans, customized, and utilized technological innovation on supply chain issues.Managed 3 direct report section managers and 43 administrative/operational staff.

Plan, development & implement business pipelines as well as marketing activities, in order to meet company's goals for retention on growth and profitability. Specialized in cold-chain and supply chain solution, combining carrier/vendor selection & negotiation, purchasing, inventory planning, domestic and international transportation, customer service and return management. . Proven track history in improving operations and increasing profitability targeting optimal customer satisfaction.

Taipei City, Taiwan

Lead, manage and coach sales force, assist top management to achieve the goal of maintaining and growing Freight Services through sales activities; source and negotiate vendors, synergize internal & external resources to create and implement customized logistics programs; to promote usage of other transactional capabilities and intermodal services. Managed 2 administrative staffs, 2 sales representative and 1 customer service staff.

Plan and execute sales promotions in alignment with Country and Regional development strategies; specialized in supply chain management consulting within high-tech/semiconductor sectors with utilization and acquisition of internal & external resources. Cross BU collaboration and provide solutions to fulfill customer demands.Managed a team of 4 sales representatives.

Shenzhen, China

Pioneered, established and developed a new business structure and team composition for regional office; develop and implement strategic and operational plans focused on: mission & objectives, new business development, procurement, quality & safety standards, financial performance, market assessment and analysis, human resources and information management. Managed in total 13 staff involving 6 sales, 2 operation, and 4 administrative staff.